Supervisor, Freight Operations

XPO•Burnsville, MN

3d•$62,162 - $77,703

About The Position

The Freight Operations Supervisor leads and supervises freight operations, overseeing hourly employees and coordinating workloads, schedules, procedures and administrative functions to achieve production and service goals. The role ensures customer freight is processed, handled, loaded and delivered on time and without damage, while minimizing shipment rehandle and maintaining quality standards. The supervisor enforces applicable company, safety and regulatory policies, trains and develops employees, addresses workplace concerns, communicates company updates, and recommends personnel actions. The role also monitors workplace organization and safety, inspects tools and equipment, and identifies operational improvements. This position requires availability for a variety of shifts, including days, evenings, nights and weekends, and involves work on a loading dock and outdoors in inclement weather.

Requirements

At least 2 years of related work experience in a warehouse, distribution, supply chain, transportation or similar environment.
Knowledge of the Less-than-Truckload (LTL) industry, hazardous materials regulations, and DOT rules and regulations.
Availability to work a variety of shifts, including days, evenings, nights and weekends.
Lift objects of various shapes, sizes and weights frequently up to 50 lbs. and occasionally greater than 75 lbs.
Reach, including above the head; bend; climb; push; pull; twist; squat; and kneel.
Walk and stand for extended periods on a loading dock that is not climate controlled.
Work outside in inclement weather.
Be authorized to work in the United States without current or future employer sponsorship.

Nice To Haves

Bachelor’s degree in Transportation, Distribution or Logistics, or 4 years of related work or military experience.
2 years of supervisory experience.
LTL industry experience.
Positive attitude and ability to multitask and motivate a team.
Exceptional leadership, communication and administrative skills.

Responsibilities

Lead and supervise all aspects of freight operations.
Develop and implement work procedures to meet changing departmental demands.
Evaluate, manage, assign and supervise workloads and tasks.
Supervise hourly staff across operations and serve as the primary contact for workplace concerns and questions.
Manage tonnage, payroll and administrative functions to meet production goals.
Plan hourly employee schedules to meet daily operational goals and lower costs.
Enforce company policies and applicable FMCSR, OSHA, CCMTA, NSC and DOT rules, regulations and laws.
Implement workplace policies and procedures and enforce compliance to optimize network performance.
Ensure customer freight is processed, handled, loaded and delivered on time and without damage.
Coach and develop employees on proper techniques and quality requirements, conduct new-hire evaluations, and determine whether corrective action is warranted for policy violations.
Direct the team to consistently meet or exceed productivity goals.
Make recommendations regarding hiring, suspension and termination.
Develop and present action plans to improve load average and model compliance.
Participate in internal safety and engagement committees.
Train employees on safety rules and processes.
Monitor and maintain shift organization to support safety and productivity.
Conduct daily staff meetings and communicate corporate messages and policy or procedure revisions.
Inspect tools and equipment and working conditions for safe operation, and direct correction of improper or adverse conditions.
Provide instruction, analyses, suggestions and ideas to improve shift and service center operations.
Demonstrate XPO values and hold the team to the same standards.
Minimize shipment rehandle by prioritizing direct loading, headloads and sector loading while maintaining quality standards.