Freight Operations Coordinator

MODE Global•Dallas, TX

153d•Onsite

About The Position

MODE Transportation is seeking a motivated, customer-focused Freight Operations Coordinator to support daily transportation operations and provide exceptional service to clients. The role coordinates freight movements, manages carrier relationships, resolves transportation challenges, and contributes to a fast-paced logistics team. It is based on-site in Dallas, Texas. The coordinator manages shipments from pickup through final delivery, monitors progress, addresses delays and other service issues, and communicates updates to customers. The position also handles transportation orders received through EDI, email, web portals, and phone; develops relationships with carriers and service partners; sources capacity and pricing; and monitors provider performance. The role partners with customers to improve transportation efficiency, reviews recurring accessorial charges, and works with internal teams to resolve invoicing and service concerns. It also coordinates recovery plans for service failures, missed pickups, and delayed deliveries; determines and communicates appropriate accessorial billing; supports customer onboarding; and contributes to continuous improvement initiatives. The coordinator collaborates with Sales, Business Development, Operations, and Accounting.

Requirements

Strong organizational skills and ability to manage multiple priorities simultaneously.
Excellent written and verbal communication skills.
Customer-focused mindset and commitment to service excellence.
Ability to make sound decisions in a fast-moving environment.
Strong analytical and problem-solving capabilities.
Self-motivation and ability to work independently and collaboratively.
Comfort learning and using new technology platforms and systems.
Proficiency with Microsoft Office applications, including Excel, Word, and Outlook.

Nice To Haves

Three or more years of experience in transportation, logistics, freight brokerage, supply chain operations, or a related field.
Experience navigating transportation management systems (TMS) or similar software.

Responsibilities

Coordinate freight shipments from pickup through final delivery.
Monitor shipment progress and proactively address service issues or delays.
Communicate shipment updates and transportation-related information to customers.
Enter and manage transportation orders received through EDI, email, web portals, and phone.
Develop productive relationships with transportation providers and service partners.
Source carrier capacity and obtain competitive transportation pricing.
Monitor carrier performance and ensure compliance with company service standards.
Support vendors with operational requirements and process improvements.
Partner with customers to identify opportunities to improve transportation efficiency.
Analyze recurring accessorial charges and recommend solutions to reduce unnecessary costs.
Educate customers about transportation trends, service disruptions, and industry regulations.
Collaborate with internal departments to resolve invoicing and service-related concerns.
Identify operational challenges and implement effective solutions.
Coordinate recovery plans for service failures, missed pickups, and delayed deliveries.
Determine appropriate billing for accessorial events and communicate charges promptly.
Escalate critical issues when necessary to ensure timely resolution.
Work with Sales, Business Development, Operations, and Accounting teams.
Assist with onboarding customers by establishing operational, reporting, and billing requirements.
Support continuous improvement initiatives that enhance customer experience and operational efficiency.