Freight Brokerage Carrier Sales Representative

Ryder Supply Chain Solutions • Fort Worth, TX

1d • $55,000 - $60,000

About The Position

The Freight Brokerage Carrier Sales Representative sources transportation providers and provides tracking updates to support customer requests. The role develops carrier coverage strategies and independently supports customers’ truckload and less-than-truckload (LTL) coverage needs. It works with Account Executives, Shipment Management Associates (SMA), and Business Development Managers to build a provider network that can meet customers’ freight transportation requirements.

The representative manages load tenders, creation, appointments, dispatch, tracking and tracing, problem resolution, and communication with carriers and customers. The role plans and schedules load coverage, maintains timely load-status updates in the TMS, and ensures compliance with applicable regulations. It also contributes to continuous improvement and customer satisfaction, with availability for responsibilities 24/7/365.

Requirements

• High school diploma or GED.
• Three or more years of business experience.
• Advanced working knowledge of the transportation industry, carrier modes and services, and basic supply-chain design and functionality.
• Advanced knowledge of and support for RIL policies and procedures.
• Demonstrated PC skills in MS Access, Excel, and Word, and intermediate understanding of the SMS legacy system.
• Intermediate understanding of the assigned customer, customer product, and distribution requirements.
• Strong verbal and written communication skills.
• Demonstrated customer service capabilities and ability to build strong customer relationships.
• Ability to represent the company professionally with internal and external constituents and handle direct customer interface on customer-related issues.
• Effective leadership and negotiation skills.
• Problem-solving skills and attention to detail, including excellent follow-up practices.
• Ability to work independently and as a member of a team.
• Ability to build and maintain professional relationships across organizational levels.
• Flexibility, self-direction, and ability to excel in a fast-paced environment.
• Ability to multitask with strong organization and time-management skills.
• Competitive nature and drive to contribute to a winning culture.

Nice To Haves

• Bachelor's degree in Transportation Management, Logistics, Business Administration, or a related field.

Responsibilities

• Tender loads and accept or reject tenders; create loads, set appointments, dispatch, track and trace loads, identify root causes of problems, and resolve or communicate issues to carriers and/or customers.
• Identify and develop relationships with transportation providers to secure adequate coverage and increase penetration of customer freight portfolios by soliciting capacity.
• Manage day-to-day planning and scheduling of load coverage to meet customer needs within agreed time periods.
• Continuously improve all segments of the business.
• Schedule and dispatch loads while ensuring compliance with Federal, State, and Local regulations.
• Update load statuses in the TMS in a timely manner.
• Maintain a positive employee-related climate and a world-class customer satisfaction index, with availability for responsibilities 24/7/365.
• Perform other duties as assigned.

Benefits

• Medical insurance
• Prescription coverage
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Paid time off for vacation, illness, bereavement, family, and parental leave
• Tax-advantaged 401(k) retirement savings plan
• Position may also be eligible for an annual bonus, commission, and/or long-term incentive plan, depending on level and/or type.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED