Freight Broker Agent

Harmony Homes • Las Vegas, NV

5d

About The Position

The Freight Broker Agent is responsible for developing carrier capacity and shipper opportunities, covering daily loads, negotiating rates, coordinating dispatch, maintaining carrier compliance, and administering shipment documentation and payments. The role focuses on securing reliable transportation, including backhaul opportunities near California’s San Joaquin Valley, while controlling costs and maintaining service reliability. The agent builds lasting relationships with carriers and shippers, manages issues such as cancellations and breakdowns, and communicates load status and urgent concerns to management. Performance is evaluated based on load coverage, missed or recovered loads, transportation costs, capacity shortages, and documentation accuracy and timeliness. The position could possibly be remote depending on the circumstances.

Requirements

• At least three years of freight brokerage, dispatch, or transportation operations experience.
• Knowledge of carrier authority, insurance, FMCSA compliance, rate confirmations, bills of lading, proof-of-delivery documentation, and freight claims.
• Excellent telephone, negotiation, organization, and problem-solving skills.
• Ability to remain calm and effective when carriers cancel, trucks break down, or delivery schedules change.
• Ability to work independently, take ownership of the lane, and communicate effectively with management.
• Availability to address urgent early-morning, evening, or weekend transportation issues when required.

Nice To Haves

• Existing relationships with carriers operating in Nevada, California, or the Southwest are strongly preferred.

Responsibilities

• Identify quality shippers seeking backhaul opportunities to California near the San Joaquin Valley.
• Secure backup carriers for volume increases, breakdowns, driver shortages, and last-minute cancellations.
• Source carriers through industry relationships, load boards, carrier databases, referrals, direct outreach, and regional trucking networks.
• Maintain regular communication with carrier owners, dispatchers, and drivers, and expand the carrier network.
• Recommend contract, dedicated-lane, volume, or round-trip pricing arrangements when advantageous, and identify cost-reducing backhaul opportunities.
• Obtain management approval for rates exceeding established guidelines and maintain accurate rate records.
• Monitor pickups and deliveries, promptly communicate service issues, find replacement trucks when needed, and provide management with load status reports.
• Verify carrier authorization, insurance, and qualifications before dispatch; review authority, safety history, insurance, W-9 documentation, and agreements.
• Confirm compliance with applicable FMCSA, Nevada, and California transportation requirements; monitor insurance expirations, authority status, safety concerns, and documentation deficiencies.
• Maintain organized, audit-ready electronic carrier files.
• Track bills of lading, weight tickets, delivery receipts, proof of delivery, and other load documentation; reconcile scheduled loads against completed deliveries.
• Investigate missing paperwork, mileage discrepancies, detention requests, accessorial charges, and carrier payment issues.
• Coordinate with accounting to ensure accurate and timely carrier payments and maintain records of prepaid carrier balances when applicable.
• Review prepaid amounts, completed loads, unused balances, and outstanding documentation weekly.
• Help prevent duplicate payments, unauthorized charges, fraudulent carriers, and payment disputes.
• Build professional, mutually beneficial carrier relationships that encourage carriers to prioritize the company’s freight.
• Make frequent carrier and shipper calls, negotiate, follow up, and respond promptly when scheduled trucks become unavailable.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed