Freight Agent - BOS

Southwest Airlines • Boston, MA

2d • Onsite

About The Position

Freight Agents work both outside and inside Southwest Cargo facilities to safely load and unload shipments, including packages, U.S. Mail, fresh seafood, and medical items. They coordinate with other airport teams to help keep flights on schedule, assist customers shipping with Southwest Cargo, adjust priorities, and support daily operations. The position is covered by a Collective Bargaining Agreement, which sets pay, schedules, and other job details. Schedules are based on seniority and may include early mornings, late nights, weekends, and holidays. Mandatory overtime may be required to support flight operations. U.S. citizenship is required under federal regulations.

Requirements

• High school diploma or GED.
• Must be a U.S. citizen and at least 18 years of age.
• Ability to work well with others, meet the public, and work under stressful situations.
• Ability to obtain and maintain GSC qualification.
• Must comply with the DOT drug and alcohol testing program.
• Ability to read documents, follow instructions, and learn and understand ramp operations procedures, rules, and regulations.
• Ability to type and use a computer keyboard at a speed sufficient to meet job demands.
• Must successfully complete Operations/Freight Agent training with an average of 90% or greater and pass the evaluation/probationary period.
• Ability to recognize hazardous situations and handle emergencies as needed.
• Ability to work under pressure, manage multiple functions and coordinate with different offices or groups, and meet tight time constraints for aircraft turns.
• Good written and oral communication skills, including effective communication by telephone, face to face, and public address systems.
• Ability to remain alert to moving vehicles or aircraft and use radio equipment.
• Must obtain a SIDA badge and meet all local airport requirements.
• Must possess a valid state motor vehicle operator's license.
• Must be able to lift and move items weighing 70 pounds or more.
• Must be able to climb, bend, kneel, and stand frequently and for extended periods, and carry heavy items up and down jetway stairs.
• Must be able to distinguish each color displayed on every type of screening equipment.
• Must be able to hear and respond to spoken voices and audible alarms generated by screening equipment.
• Must maintain the ability to wear prescribed uniforms and comply with company appearance and attendance standards.
• Ability to work shifts and/or overtime.
• Ability to read, speak, and write English.

Nice To Haves

• College coursework or a college degree.
• Two years of airline- or military-related work experience in ramp, operations, or provisioning functions.
• Foreign-language skills.
• May be required by station leadership to obtain a Customs Seal and meet requirements to work international flights.

Responsibilities

• Provide friendly service and maintain positive relationships with internal and external customers and coworkers.
• Work cooperatively with others to support the success of the company.
• Work in air freight facilities and open and close facilities as assigned.
• Handle Station AMS and radio communications traffic as needed.
• Check cargo information for each flight and verify that cargo on hand is properly logged and accounted for.
• Answer cargo facility telephones and resolve customer situations by providing Positively Outrageous Service.
• Write and submit irregularity reports as required.
• Ensure board mail and company materials are dispatched to the indicated stations.
• Greet and assist customers politely and courteously.
• Re-manifest cargo when required due to weight restrictions, delayed or canceled flights, or lost, delayed, or damaged shipments.
• Conduct federally mandated screening of cargo shipments in accordance with Southwest Airlines' TSA-approved security program.
• Handle cash, checks, credit cards, and coupons for shipment payments; compute charges, make change, and balance daily transactions.
• Process cargo shipments using a computerized point-of-sale system and resolve related complaints and problems.
• Maintain and wear the uniform according to company regulations and present a neat, professional appearance.
• Support ground security and ensure operations follow security procedures.
• Perform special tasks or assignments delegated by a supervisor or station management.
• May perform Operations Agent duties and other duties as directed by leaders.

Benefits

• Free travel on any open seat on Southwest flights for the employee and eligible dependents.
• Company funding for the Retirement Savings Plan, including a dollar-for-dollar 401(k) match contribution up to 10% of eligible earnings, subject to plan terms.
• Potential annual profit-sharing contribution to the Southwest Retirement Savings Plan.
• Competitive health insurance for the employee and eligible dependents, with coverage options starting from the first day of employment.
• Opportunities for overtime and shift premiums.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED