Freight Agent - BOS

Southwest Airlines • Boston, MA

2d • Onsite

About The Position

Freight Agents work outdoors and in Southwest Cargo facilities to safely load and unload shipments, including packages, U.S. Mail, fresh seafood, and medical items. They coordinate with other airport teams to support on-time flights, assist Customers shipping with Southwest Cargo, adjust priorities, and help maintain smooth daily operations. The role is covered by a Collective Bargaining Agreement (CBA), which determines pay, schedules, and other job details. Schedules are based on seniority and may include early mornings, late nights, weekends, holidays, and mandatory overtime. Shift trading may be available. The position requires U.S. citizenship and Massachusetts residency for external applicants. Pay is $21.01 per hour, with the opportunity for future increases under the applicable CBA wage scale, as well as opportunities for overtime and shift premiums.

Requirements

• High school diploma or GED.
• Must be a U.S. citizen and at least 18 years of age.
• Must be able to obtain and maintain GSC qualification and comply with the DOT drug and alcohol testing program.
• Must successfully complete the Operations/Freight Agent training program with an average of 90% or greater, and complete the evaluation/probationary period.
• Must be able to obtain a SIDA badge and meet all local airport requirements.
• Must possess a valid state motor vehicle operator's license.
• Must be able to read, speak, and write English; read documents, follow instructions, and learn and understand ramp operations procedures, rules, and regulations.
• Ability to work well with others, interact with the public, and work under stressful situations and pressure while handling multiple functions and coordinating with different offices or groups.
• Ability to type and/or use a computer keyboard at a speed sufficient for job demands.
• Must possess good written and oral communication skills and communicate effectively by telephone, face to face, public address systems, and radio equipment.
• Must be alert to moving vehicles and aircraft, aware of hazardous situations, and able to handle emergencies as needed.
• Ability to work shift work and/or overtime and comply with Company attendance standards.
• Must be able to lift and move items weighing 70 pounds or more, climb, bend, kneel, and stand frequently and for extended periods, and carry heavy items up and down jetway stairs.
• Must be able to distinguish every color displayed on screening equipment and hear and respond to spoken voices and audible screening-equipment alarms.
• Must maintain the ability to wear prescribed uniforms and meet Company appearance standards.
• For external applicants, must currently reside in Massachusetts.
• For external applicants, must not have been interviewed by phone, virtually, or in person and not selected for a Freight Agent position at BOS within the last 12 months.

Nice To Haves

• College coursework or a degree.
• Two years of airline- or military-related work experience in ramp, operations, or provisioning functions.
• Foreign language skills.
• May be required by Station Leadership to obtain a Customs Seal and meet requirements to work international flights.

Responsibilities

• Provide friendly service and maintain positive relationships with internal and external Customers.
• Work cooperatively with others to support the success of the Company.
• Work in air freight facilities, including opening and closing the facilities as assigned.
• Handle Station AMS and radio communications traffic as needed; answer Cargo facility telephones.
• Check Cargo information for each flight and verify that cargo on hand is properly logged and accounted for.
• Ensure board mail and Company material are dispatched to the indicated Stations.
• Greet and handle Customers politely and resolve Customer situations by providing Positively Outrageous Service.
• Write and submit irregularity reports as required.
• Re-manifest cargo because of weight restrictions, delayed or cancelled flights, or lost, delayed, or damaged shipments.
• Conduct federally mandated screening of cargo shipments under the Southwest Airlines TSA-approved security program.
• Handle cash, checks, credit cards, and coupons for shipment payments; compute charges, make change, and balance daily transactions.
• Process cargo shipments using a computerized point-of-sale system and resolve related complaints and problems.
• Maintain and wear the uniform according to Company regulations and present a neat, professional appearance while on duty.
• Perform special tasks or assignments delegated by a Supervisor or Station Management personnel.
• Maintain ground security and ensure operations follow security procedures.
• May perform Operations Agent duties and other duties as directed by the Employee's Leaders.
• Comply with required attendance standards and support operations under tight time constraints, including quick aircraft turns.

Benefits

• Free travel on any open seat on Southwest flights for the Employee and eligible dependents.
• Company dollar-for-dollar 401(k) match contribution up to 10% of eligible earnings, subject to the plan's vesting schedule.
• Potential annual profit-sharing contribution to the Southwest Retirement Savings Plan, subject to vesting and Company discretion.
• Competitive health insurance for the Employee and eligible dependents, with coverage options that start from the first day of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED