Fraud Specialist

Hills Bank•Iowa City, IA

13h

About The Position

The Fraud Specialist reviews, analyzes, investigates, and resolves system-generated and internally or externally reported fraudulent transactions. The role provides clear, concise, knowledgeable, and timely fraud support to internal and external customers, and performs higher-level department duties related to fraud reporting and general ledger (GL) management. The position works Monday through Friday, 8:30 a.m. to 5:00 p.m., averaging 40 hours per week. The job requires skills typical of an office environment, including computer and communication skills and the use of office equipment. Hills Bank describes its benefits package as comprehensive and competitive but does not list specific benefits in the posting.

Requirements

High school diploma required.
Computer skills, communication skills, and ability to use office equipment in a typical office environment.
The job calls for exercising discretion and judgment in carrying out essential duties.

Nice To Haves

Associate's degree (AA) from a two-year college or technical school, or two years of customer service and banking experience, or an equivalent combination of education and experience.
1–2 years of experience in fraud investigations, BSA/AML, or related activity preferred.

Responsibilities

Work fraud cases promptly and in accordance with department procedures.
Monitor and process fraud alerts and review system-generated reports, including reports from BSA/AML/fraud detection software, to identify fraudulent transactions.
Identify and report fraud trends.
Work with operations and frontline employees to protect customer information and prevent losses.
Review reported claims and process them according to established procedures or escalate them for further review.
Process check fraud claims, including preparing Hold Harmless Agreements, Breach of Warranty documents, and related documentation as required.
Process debit card disputes, including canceling cards, reporting transactions, managing chargebacks and possible pre-arbitration claims, and making decisions through software.
Process department mail.
Communicate with customers and staff to support investigations of suspected fraudulent activity.
Work with Bank Compliance and AML/BSA programs and comply with applicable rules and regulations, including Reg E and Reg CC, and company policies and procedures.
Exercise discretion and judgment in essential duties, including decisions about customer or bank liability, account restrictions, and termination of banking relationships.
Perform and manage complex or escalated fraud investigations.
Make decisions based on judgment, research, job experience, established procedures and guidelines, and use of multiple systems and tools.
Make initial determinations about additional actions and recommend possible SAR filings to management and/or the bank's AML/BSA team in accordance with procedures.
Create Suspicious Activity Reports (SARs) in accordance with applicable rules and regulations.
Monitor, balance, and report on Fraud Department-related GLs.
Assist with other bank activities as requested as part of the overall team of Bank employees.