Fraud Specialist I

Truist Bank•Wilson, NC

4d•Onsite

About The Position

The Fraud Specialist I position involves performing research and loss mitigation efforts across multiple intake channels to make decisions on Fraud Solution Service Delivery related cases and alerts. The role requires researching and analyzing account activity to assess risk levels and make decisions in accordance with applicable corporate and departmental policies and procedures.

Requirements

High school diploma or equivalent education and related training.
Two - Three years of banking, financial industry or related experience; preferably in a branch, audit, compliance, legal, risk or lending related capacity.
Ability to learn and perform complex processes in order to meet the spirit and letter of the procedures, policies and regulations that govern the department.
Strong investigative, analytical, and critical thinking skills.
Strong work prioritization and time management skills.
Strong interpersonal, communication and client service skills.
Demonstrated proficiency in basic computer applications such as Microsoft Office software products.
Ability to work in a high-stress, fast-paced, rapidly changing environment.
Ability and willingness to work flexible hours as required by the function.

Nice To Haves

Associate Degree.
Experience in investigation, law enforcement, or lending role.
Knowledge of Fraud regulations and/or related compliance requirements, including reporting and record retention requirements.
Experience in Fraud and/or compliance-related role, whether in a client facing or backroom/operational role.

Responsibilities

Analyze and decision multiple Fraud Solution Service Delivery related cases or alert types.
Utilize banking systems to investigate and research all transactional information to ensure that Fraud Solution Service Delivery requirements are met.
Conduct client research.
Use critical thinking skills to make well supported decisions relative to the alert type.
Utilize internal and external applications to assist in the investigation and research of all applicable alerts.
Efficiently and effectively resolve cases or alerts with awareness of all timelines as directed by relative to Fraud Solution Service Delivery function.
Support effective communication with internal and external partners or clients.
Participate in Fraud related training that may include webinars, periodicals and self-study in order to stay abreast of any related changing laws and regulations.