Fraud Specialist I

Truist Bank • Atlanta, GA

3d

About The Position

The Fraud Specialist I analyzes and makes decisions on Fraud Solution Service Delivery cases or alerts. The role uses banking systems and internal and external applications to investigate transaction information and conduct client research, making well-supported decisions based on the alert type. The specialist resolves cases and alerts efficiently while meeting applicable timelines and communicates with internal and external partners or clients.

The position also requires participation in fraud-related training, such as webinars, periodicals, and self-study, to stay informed about changes in relevant laws and regulations. The posting describes the role as providing helpdesk support to Community Bank associates for supported commercial and consumer lending applications, as well as external client support for Truist consumer and commercial lien releases and lender-placed hazard or flood insurance inquiries.

Requirements

• High school diploma or equivalent education and related training.
• At least one year of banking, financial industry, or related experience; branch, audit, compliance, legal, risk, or lending experience is preferred.
• Ability to learn and perform complex processes in accordance with the intent and requirements of applicable procedures, policies, and regulations.
• Strong investigative, analytical, and critical-thinking skills.
• Strong work-prioritization and time-management skills.
• Strong interpersonal, communication, and client-service skills.
• Demonstrated proficiency in basic computer applications such as Microsoft Office products.
• Ability to work in a high-stress, fast-paced, rapidly changing environment.
• Ability and willingness to work flexible hours as required by the function.

Nice To Haves

• Associate degree.
• Experience in investigation, law enforcement, or a lending role.
• Knowledge of fraud regulations or related compliance requirements, including reporting and record-retention requirements.
• Experience in a fraud- or compliance-related role, either client-facing or backroom/operational.

Responsibilities

• Analyze and make decisions on Fraud Solution Service Delivery-related cases or alerts.
• Use banking systems to investigate and research transactional information and ensure Fraud Solution Service Delivery requirements are met.
• Conduct client research.
• Apply critical thinking to make well-supported decisions based on the alert type.
• Use internal and external applications to investigate and research applicable alerts.
• Resolve cases or alerts efficiently and effectively while meeting timelines directed by Fraud Solution Service Delivery functions.
• Communicate effectively with internal and external partners or clients.
• Participate in fraud-related training, including webinars, periodicals, and self-study, to stay current on changing laws and regulations.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability coverage
• Accidental death and dismemberment coverage
• Tax-preferred savings accounts
• 401(k) plan
• At least 10 days of vacation during the first year, prorated based on hire date and full-time or part-time status
• 10 sick days, prorated
• Paid holidays
• Depending on the position and division, a defined benefit pension plan, restricted stock units, and/or deferred compensation plan may be available

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED