Fraud Specialist I - Alert Reviewer

Towne Family of Companies•Suffolk, VA

24d

About The Position

The Fraud Specialist I works in TowneBank’s Fraud Management Department, which helps prevent, identify, and report check and deposit fraud. The role reviews anomalous activity found through manual processes, internal referrals, and system-generated alerts to identify suspicious check and deposit fraud. The specialist dispositions alerts, makes positive pay payment decisions for internal bank accounts, reviews level 2 bill payment exceptions, verifies on-us signatures, and escalates suspected fraud to Fraud Case Reviewers. The role also supports branches and other business units through phone and email assistance.

Requirements

1–3 years of banking experience with knowledge of branch operations.
Ability to meet regulatory deadlines and work in a fast-paced environment.
Ability to handle confidential customer information.
Ability to work independently and contribute as a team player.
Attention to detail and good organizational skills.
Proficiency in Microsoft Office, including Outlook, Excel, and Word.
Excellent written and verbal communication skills.
Knowledge of bank products and services.
Punctuality and reliable attendance.

Nice To Haves

Demonstrated ability to identify fraudulent checks in a retail setting.
General knowledge of federal Bank Secrecy Act requirements and familiarity with FFIEC BSA/AML Manual guidelines.
Experience at a financial institution with assets of $10 billion or more.

Responsibilities

Review check and deposit fraud alerts generated by the Bank’s transaction monitoring system and decide whether to waive or escalate alerts for further investigation.
Document alert reviews according to department procedures.
Open cases for fraud investigators when an alert results in a positive fraud notification.
Review and process payment decisions in a third-party application for positive pay accounts, described as internal cashiers checking accounts.
Perform on-us signature verification, including HELOC checks.
Verify Checkfree bill payment transactions.
Notify Branch Management about suggested deposit holds to place or extend based on previous business-day activity.
Notify members about suspected fraudulent or unusual activity.
Assist branch personnel with next steps when fraud is identified.
Assist branches and business units by requesting SAR referrals regarding check and deposit fraud activity.
Respond to branch support calls and emails and provide guidance on check fraud.
Perform other assigned duties, including assisting with department projects.
Comply with applicable federal laws, rules, and regulations, including those related to Anti-Money Laundering (AML) and the Bank Secrecy Act (BSA).