Fraud Specialist I

Truist • Charlotte, NC

5d

About The Position

Perform research and loss mitigation across multiple intake channels to make decisions on Fraud Solution Service Delivery cases and alerts. Research and analyze account activity to assess risk and make decisions in accordance with corporate and departmental policies and procedures. The role requires careful investigation, timely case resolution, and communication with internal and external partners or clients.

Requirements

• High school diploma or equivalent education and related training.
• One year of banking, financial industry, or related experience.
• Ability to learn and perform complex processes in accordance with departmental procedures, policies, and regulations.
• Strong investigative, analytical, and critical-thinking skills.
• Strong work prioritization and time-management skills.
• Strong interpersonal, communication, and client-service skills.
• Proficiency in basic computer applications, such as Microsoft Office products.
• Ability to work in a high-stress, fast-paced, rapidly changing environment.
• Ability and willingness to work flexible hours as required by the function.

Nice To Haves

• Experience in a branch, audit, compliance, legal, risk, or lending capacity.
• Associate degree.
• Experience in investigation, law enforcement, or a lending role.
• Knowledge of fraud regulations or related compliance requirements, including reporting and record-retention requirements.
• Experience in a fraud- or compliance-related role, either client-facing or operational.

Responsibilities

• Analyze and make decisions on Fraud Solution Service Delivery cases or alerts.
• Use banking systems to investigate and research transactional information and ensure requirements are met.
• Conduct client research.
• Apply critical thinking to make well-supported decisions based on alert type.
• Use internal and external applications to investigate and research applicable alerts.
• Resolve cases or alerts efficiently and effectively while meeting applicable timelines.
• Communicate effectively with internal and external partners or clients.
• Participate in fraud-related training, including webinars, periodicals, and self-study, to stay current on changing laws and regulations.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Accidental death and dismemberment coverage
• Tax-preferred savings accounts
• 401(k) plan
• At least 10 days of vacation during the first year, prorated based on hire date and full-time or part-time status
• 10 sick days, prorated
• Paid holidays
• Depending on position and division, eligibility for a defined benefit pension plan, restricted stock units, and/or deferred compensation plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED