Fraud Specialist I

Truist Bank • Wilson, NC

3d

About The Position

Perform research and loss mitigation efforts across multiple intake channels to make decisions on Fraud Solution Service Delivery cases and alerts. Research and analyze account activity to assess risk and make decisions in accordance with applicable corporate and departmental policies and procedures. The role involves investigating transactional information and client activity, resolving alerts within applicable timelines, communicating with internal and external partners or clients, and participating in fraud-related training to stay current with changing laws and regulations.

Requirements

• High school diploma or equivalent education and related training.
• One year of banking, financial industry, or related experience; preferably in a branch, audit, compliance, legal, risk, or lending-related capacity.
• Ability to learn and perform complex processes while meeting the spirit and letter of applicable procedures, policies, and regulations.
• Strong investigative, analytical, and critical-thinking skills.
• Strong work prioritization and time-management skills.
• Strong interpersonal, communication, and client-service skills.
• Demonstrated proficiency in basic computer applications such as Microsoft Office software products.
• Ability to work in a high-stress, fast-paced, rapidly changing environment.
• Ability and willingness to work flexible hours as required by the function.
• English language fluency is required.

Nice To Haves

• Associate degree.
• Experience in investigation, law enforcement, or a lending role.
• Knowledge of fraud regulations and related compliance requirements, including reporting and record-retention requirements.
• Experience in a fraud- or compliance-related role, whether client-facing or in a backroom/operational role.

Responsibilities

• Analyze and make decisions on Fraud Solution Service Delivery cases or alerts.
• Use banking systems to investigate and research transactional information to ensure Fraud Solution Service Delivery requirements are met.
• Conduct client research.
• Apply critical thinking to make well-supported decisions based on alert type.
• Use internal and external applications to investigate and research applicable alerts.
• Resolve cases or alerts efficiently and effectively while meeting timelines directed by Fraud Solution Service Delivery functions.
• Support effective communication with internal and external partners or clients.
• Participate in fraud-related training, which may include webinars, periodicals, and self-study, to stay informed about changing laws and regulations.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Accidental death and dismemberment coverage
• Tax-preferred savings accounts
• 401(k) plan
• At least 10 days of vacation during the first year, prorated based on hire date and full-time or part-time status
• 10 sick days, prorated
• Paid holidays
• Depending on position and division, eligibility may include a defined benefit pension plan, restricted stock units, and/or a deferred compensation plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED