Fraud Payments Specialist

WestStar Bank•El Paso, TX

2d•Onsite

About The Position

This position requires a high working knowledge of payment systems and excellent client service skills to support various payment services and monitor accounts and/or online activity for potential fraud.

Requirements

High school diploma or equivalent.
Ability to communicate (both verbal and written) effectively and professionally with clients and bank personnel.
Strong organizational and multitasking skills.
Strong analytical and decision-making skills.
Strong Microsoft Excel skills required and proficiency in Microsoft Word preferred.
Attention to detail and problem-solving skills.
Ability to work independently and as a team.
Ability to interact and cooperate with all levels of the bank and clients.
Must be able to maintain the highest level of confidentiality.
Ability and flexibility to work early mornings or evenings as needed.

Nice To Haves

One year bank operations experience preferred and strong knowledge of payment services a plus.

Responsibilities

Maintain a high working knowledge and provide level two support for fraud and payment services; including but not limited to, Cash Management Services, Positive Pay, ACH Origination, Online/Mobile Banking, Faster Payments, Debit Cards, ATM Management.
Process and approve daily ACH origination files.
Review and respond to OFAC alerts generated through ACH origination files.
Monitor and respond to multiple fraud detection systems for potential fraud alerts related to ACH originations.
Work the daily ACH Returns and Corrections Report and notify clients as needed.
Work daily Positive Pay exceptions.
Review large incoming check items for potential fraud.
Review Fraud Detection Systems for potential deposit account fraud; monitor and respond to all fraud alerts and potentially compromised cash manager clients and consumer accounts.
Monitor Zelle Faster Payments alerts and manage incidents of fraud.
Manage Zelle CRM portal and required reporting as needed.
Monitor Trusteer anti-virus feeds for Treasury Management clients.
Manage incident and fraud cases as assigned.
Inventory Management for Debit Card Management.
Dispute monitoring, tracking, reporting for Debit Card Management.
Debit Card maintenance.
Monitor ATM alerts and contact vendor.
Work with vendor on ATM Cash Management.
Balancing of ATMs.
Reporting for ATM Management.
Provide support for Debit Card Services.
Provide support for Zelle Services.
Provide support for Client Service Center.
Create and maintain support cases with third party providers.
Process Mobile Deposit Temporary Increases.
Other duties as assigned.