Fraud Specialist

Michigan Schools and Government Credit Union•Clinton Township, MI

12h•Hybrid

About The Position

Michigan Schools & Government Credit Union (MSGCU) is seeking a Fraud Specialist to support the daily operations of the Enterprise Risk Management (ERM) Department. This role involves fraud investigation, detection, mitigation initiatives, and departmental projects. The Fraud Specialist will perform clerical functions for the ERM Department, review and resolve daily fraud alerts, investigate suspicious activity, analyze account behavior, and take action to mitigate risks. They will also contact members to verify activity, prevent fraud losses, and ensure account security, documenting findings and notifying internal teams as needed. Additionally, the role includes monitoring the ERM helpdesk, resolving fraud-related requests, and ensuring timely responses to inquiries from branches and other departments. The Fraud Specialist will handle cases involving account freezes, ATM fraud, and suspicious activity, providing support to the broader ERM Team. Proactive fraud prevention efforts, identifying emerging fraud trends, and conducting in-depth research to detect vulnerabilities are key responsibilities. The role also supports the coordination and facilitation of fraud trainings and collaborates with internal teams to strengthen fraud mitigation efforts. Finally, the Fraud Specialist will collect, organize, and maintain evidence to support fraud investigations, conduct analysis of internal and external fraud allegations to ensure compliance with Bank Secrecy Act (BSA) and Suspicious Activity Reporting (SAR) requirements, and maintain accurate case records, track fraudulent activity, and prepare documentation associated with investigative activities.

Requirements

1 year of experience within a financial institution required, preferably with experience in fraud prevention or risk management.
Associate degree in Business Administration or related field preferred.

Nice To Haves

Member Focus: Uses effective listening skills to gain insight and understanding, resolve problems, build strong relationships (internal/external) and achieve results in a professional, efficient, and courteous manner.
Action Oriented: Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Instills Trust: Gains the confidence of others by modeling honesty, integrity, and authenticity. Models behaviors that align with organizational values. Makes responsible choices and exemplifies courage by stepping up to address difficult issues and saying what needs to be said. Maintains a trusting relationship with all team members. Discreetly handles highly confidential and sensitive information.
Self-Development: Actively seeks new ways to grow and be challenged using both formal and informal development channels.

Responsibilities

Prioritizes and manages duties that support the daily operations of the Enterprise Risk Management (ERM) Department including fraud investigation, fraud detection and mitigation initiatives, and departmental projects as assigned.
Performs all clerical functions necessary for the daily operations of the ERM Department.
Reviews and resolves daily fraud alerts generated by fraud detection system.
Investigates suspicious activity, analyzes account behavior and takes necessary action to mitigate risks.
Contacts members to verify activity on accounts, prevent fraud losses and ensure account security.
Documents findings and notifies internal teams as needed.
Monitors the ERM helpdesk by resolving fraud-related requests and ensuring timely responses to inquiries from branches and other departments.
Handles cases involving account freezes, ATM fraud, and suspicious activity.
Provides support as necessary for the broader ERM Team to ensure excellent support for the organization.
Conducts proactive fraud prevention efforts by reviewing account activity, identifying emerging fraud trends and performing in-depth research to detect vulnerabilities.
Supports the coordination and facilitation of fraud trainings and collaborates with internal teams to strengthen fraud mitigation efforts.
Collects, organizes, and maintains evidence to support fraud investigations.
Conducts analysis of internal and external fraud allegations to ensure compliance with Bank Secrecy Act (BSA) and Suspicious Activity Reporting (SAR) requirements.
Maintains accurate case records, tracks fraudulent activity, and prepares documentation associated with investigative activities.

Benefits

Generous vacation time
Retirement plan contributions
Discounts on loans
Discounts on phone service
Medical, dental and vision on your first day
Health Savings Account (HSA)-eligible medical plan with no monthly premium for you (and your family)
3% contribution from MSGCU to 401(k) if at least 21 years old
100% match for the next 7% contributed to 401(k) if at least 21 years old
12 paid holidays
Up to 120 hours of PTO your first year of service (pro-rated based on start date)