Fraud Specialist

The Bank of Elk River•Elk River, MN

2d•$23 - $29•Onsite

About The Position

At The Bank of Elk River, we put people first and build trust that has lasted since 1885. We’re seeking a detail-driven Fraud Specialist to proactively detect, investigate, and prevent fraud while partnering with operations and compliance to protect our customers, our bank, and our communities. If you’re passionate about integrity, collaboration, and making a meaningful impact, we’d love to have you on our team. At The Bank of Elk River, we believe in the following core values: We put people first: Our customers, co-workers, and communities inspire us every day. We are dedicated to your success and believe that by building strong relationships, empowering our team to make decisions, and developing genuine connections, we all succeed. We build trust: Since 1885, trust has been the foundation of our business. Our unwavering commitment to integrity, honesty, and respect guides us today. You can count on us now and in the future. We pursue excellence: We embrace a culture of innovative thinking and continuous learning. We leverage diverse perspectives through communication and collaboration to deliver relevant progressive solutions that exceed expectations. We strengthen communities: We are driven to make a positive and lasting impact. By investing financial resources, sharing our expertise, and devoting our time, we strengthen the communities we serve. SUMMARY The Fraud Specialist will focus on detecting and preventing fraud-related activity to minimize losses to the bank and enhance relationships with customers. Will work closely with the operations and compliance departments on a pro-active strategy of fraud detection, protecting both the bank and customers. This position will perform a variety of complex and specialized tasks associated with identifying suspected deposit fraud, payments fraud, and other potential fraud related transactions. Perform detailed examinations and investigations on depository relationships and transactions to confirm or disprove potential fraud related transactions and related activity.

Requirements

High school diploma or general education degree (GED) preferred and minimum of 5 years job related experience.
Jack Henry systems experience including core systems, auxiliary fraud systems and report writing software preferred.

Responsibilities

Performs daily operational processes that include processing and monitoring overdrafts, reviewing fraud suspects in the BSA/AML compliance system, performing reviews of OFAC and 314a matches, and other fraud related monitoring.
Responsible for investigating, containing, and collecting on fraud that the bank or customers encounter. Work with law enforcement agencies regarding fraudulent activity including the prosecution of fraudsters.
Provides investigative support to the operations department for fraud related to debit cards and other deposit account fraud activity. Obtains documentary evidence to support confirmed fraud, proactively reviews a variety of fraud logs and reports to support or disprove evidence of fraud activities. Executes on resolving fraud disputes and resolutions including account closings, charge offs, and bank losses.
Performs, monitors, and reports on collection activities including Bullseye updates, ChexSystems reporting, monitoring overdrawn accounts, and sending customer letters.
Implement processes, procedures, and monitoring activity to help prevent fraud. Works in collaboration with the operations team and compliance team. Prepares management and board reports on fraud activity.
Provides exceptional customer service to internal and external customers. Responds accurately and professionally to all internal customer requests and inquiries received and assesses the urgency of the situation to resolve problems in a timely and accurate manner.
Regular, reliable attendance is required.

Benefits

High-Deductible Health Plan on the 1st of the month following hire date
Health Savings Account on the 1st of the month following hire
Flexible Spending Accounts on the 1st of the month following hire
Dental Insurance on the 1st of the month following hire date
Vision Insurance on the 1st of the month following hire
Company paid life insurance on your date of hire
Supplemental life and AD&D insurance available on your date of hire
Short-term disability insurance paid for by TBER
Long-term disability insurance paid for by TBER
Employee Assistance Program
Well-Being program
Long-term care insurance
Pet Insurance
Employee Stock Ownership Plan (ESOP) after 6 months of service
401(k) Safe Harbor match up to 4% on the 1st of the month after 6 months of service
Account fees waived and discounts on loans at The Bank of Elk River
Discounts through Wellmark Blue365, LifeMart, Carhartt, and Microsoft Office
Gym Membership/Fitness quarterly reimbursement up to $25 each month
Company picnic, Christmas party, and employee appreciation events
Casual dress days