Fraud Specialist

External Candidates Only•Terrell, TX

2d•Onsite

About The Position

The Fraud Specialist plays a critical role in monitoring suspicious activity/exception alerts to identify fraudulent transactions to mitigate loss. The role communicates with bank employees, customers, merchants, and relevant third parties, and provide support for customer request and disputes. The Fraud Specialist works closely with the Bank Secrecy Act (BSA) Department providing case documentation and case referrals for timely filing of regulatory requirements of Suspicious Activity Reports (SARs). Manages investigations of cross-department fraud situations that involve deposit relationships and report's finding and recommendations to management through written reports Works with management to ensure mitigation efforts are taken on significant fraud issues Recognizes opportunities for addressing fraud issues, risks and exposures Creates and retains case management records for investigations, suspicious activity and events Develops incident, fraud loss and trend analysis reports Maintains an understanding of online and call center authentication tools and strategies Maintains an in-depth understanding of forms of electronic payments such as ACH, Wire, Debit Card and RDC May require work on physical bank premises.

Requirements

Associate's Degree or equivalent education/work experience
3+ years bank operational experience
Working knowledge of Microsoft Excel
Working knowledge of MS Word
Basic keyboarding skills
Basic calculator skills
Must be able to do simple math
Must be able to carry out written instructions

Nice To Haves

Fluent in English and Spanish

Responsibilities

Monitor suspicious activity/exception alerts to identify fraudulent transactions to mitigate loss.
Communicate with bank employees, customers, merchants, and relevant third parties.
Provide support for customer requests and disputes.
Work closely with the Bank Secrecy Act (BSA) Department providing case documentation and case referrals for timely filing of regulatory requirements of Suspicious Activity Reports (SARs).
Manage investigations of cross-department fraud situations that involve deposit relationships and report findings and recommendations to management through written reports.
Work with management to ensure mitigation efforts are taken on significant fraud issues.
Recognize opportunities for addressing fraud issues, risks and exposures.
Create and retain case management records for investigations, suspicious activity and events.
Develop incident, fraud loss and trend analysis reports.
Maintain an understanding of online and call center authentication tools and strategies.
Maintain an in-depth understanding of forms of electronic payments such as ACH, Wire, Debit Card and RDC.