Fraud Specialist

BLACK HILLS FEDERAL CREDIT UNION•Rapid City, SD

1d•Remote

About The Position

The Fraud Specialist performs the necessary functions to support and maintain BHFCU’s policies and procedures pertaining to fraud or attempted fraud. BHFCU has the fundamental belief that they, as an organization, can and will improve lives. Rooted in the centuries-old credit union philosophy of people helping people, they maintain a simple premise. Those they interact with will receive equal and just treatment, devoid of intolerance, false judgment, racism, or discrimination of any kind. They must not accept less if they are to fulfill their mission, "We Improve Lives." This mission empowers them to serve the greater good and to make a difference in their world. Their cooperative structure creates a cycle of mutual assistance towards the common goal of the financial well-being of members. At Black Hills Federal Credit Union (BHFCU), they’re committed to improving the lives of their members every day, and they look for people who share that passion. Don’t have a ton of financial industry experience? No problem. Their onboarding includes an orientation program with ongoing training to help staff further their career at BHFCU by building on their existing strengths.

Requirements

Working knowledge of laws, regulations and procedures affecting Credit Union operations.
Proficient in applying internal standards, procedures, and techniques as well as credit union fraud procedures.
Working knowledge of Credit Union policies/procedures and service philosophy.
Working knowledge of the Credit Union's in-house computer system.
Must be able to read and interpret laws and regulations received from various sources.
Working knowledge of the Internet and personal computers and related software equipment.
A sighted person to read and interpret compliance-related laws and regulations.
Ability to communicate verbally and in writing with directors, staff, members and appropriate outside parties.
Ability to perform necessary computer-related input.
Limited mobility required.
Ability to understand and follow complex written and oral instructions.
Ability to comprehend complex rules and regulations and be able to disseminate that knowledge in a clear and understandable format to others.
Ability to express oneself, clearly and concisely, both orally and in writing.
Ability to prepare and maintain confidential records and reports.
Ability to conduct impartial investigations and analysis.
Ability to interact with more than one department daily.
Ability to use a rational and organized approach to completing tasks.
Ability to provide friendly, professional and accurate service and support to all staff, members, and external contacts.
Job requires a two-year college level of language, math and reasoning skills.
One year in alternate BHFCU department or one year’s experience in financial services or related field is acceptable.
Formal training should be supplemented with continuing education.
Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 5 lbs.
Must be capable of climbing/descending stairs in emergency situation.
Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator.
Must be able to routinely perform work on computer for an average of 6-8 hours per day.
Must be able to work extended hours whenever required or requested by management.
Must be capable of regular, reliable and timely attendance.
Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise.
Must be able to perform job functions with supervision and work effectively either on own or as part of a team.
Must be able to read and carry out various instructions and follow oral instructions.
Must be able to speak clearly and deliver information in a logical and understandable sequence.
Must be able to perform basic mathematical calculations with extreme accuracy.
Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public.
Must be able to perform responsibilities with composure under the stress of deadlines/requirements for extreme accuracy and quality and/or fast pace.
Must be able to effectively handle multiple, simultaneous, and changing priorities.
Must be capable of exercising highest level of discretion on confidential matters.

Responsibilities

Implements and maintains a comprehensive fraud program in support of the Fraud Manager’s directives and vision.
Perform the activities and responsibilities of the fraud function, to include reviewing and working of daily fraud alerts.
Work across all areas of the Credit Union investigation, resolution and required reporting of fraudulent activity.
Report and respond to fraud cases within the Zelle CRM portal.
Develop and keep up to date fraud procedures and resources for staff.
Respond to salesforce cases, emails and Slack as applicable to fraud.
Monitor transactional fraud, make recommendations to Fraud Manager and Chief Risk Officer on fraud mitigation and prevention activities.
Act as a resource to BHFCU staff for questions and information regarding fraud items.
Perform reviews and make recommendations relative to the fraud software utilized by BHFCU in order to maximize efficiency, provide proactive responses, and prevent loss.
Assist in the development and distribution of educational resources (written, verbal, classroom presentations) for BHFCU staff and members.
Maintain a centralized tracking system of fraudulent cases, losses and recoveries.
Assist management with the Identity Theft Program annual updates and training.
Be a resource for staff with ID theft investigations.
Assist management in coordinating/assembling data on loss prevention activities and on actual losses incurred by BHFCU and its members as a result of fraudulent activity by type and frequency to enable development of better loss prevention systems.
Establish and maintain effective working relationships with co-workers and management.
Remain aware and up to date on fraud trends and changes in the financial services industry through reading pertinent materials, attending webinars, joining forums, etc.
Maintain knowledge of legal and regulatory requirements as it relates to fraud, fraud reporting, and NCUA rules and regulations.
Maintain a high level of integrity in performing job duties and in team collaborations.
Perform other duties as may be assigned by Fraud Manager or Chief Risk Officer.