Fraud Specialist

TBK Bank, SSB•Bettendorf, IA

1d•Onsite

About The Position

Join TBK Bank! At TBK Bank, a subsidiary of Triumph, we're a team of passionate, driven, collaborative, solutions-minded people who want to make a difference in the lives of our customers and communities. Our mission is to do well and to do good at the same time. We accomplish this by working together, because at the end of the day, TBK means striving for excellence, while delivering with humility. We thrive on providing exceptional customer service, and we look for friendly professionals dedicated to helping customers achieve their financial goals.

Requirements

Strong analytical and investigative skills with attention to detail.
Ability to identify fraud patterns, trends, and root causes.
Effective written and verbal communication skills.
Sound judgment and decision-making abilities.
Ability to manage multiple cases and meet deadlines in a fast-paced environment.
Proficiency with core banking systems, fraud monitoring tools, and Microsoft Office applications.
Strong customer service orientation with the ability to handle sensitive situations professionally.
Knowledge of banking operations and fraud typologies (e.g., debit card fraud, account takeover, check fraud, ACH/wire fraud).
Working knowledge of applicable banking regulations and compliance requirements.
Ability to work independently and collaboratively within a team environment.
High school diploma or equivalent required.

Nice To Haves

Associate’s or Bachelor’s degree in Business, Finance, Criminal Justice, or a related field preferred, or equivalent work experience.

Responsibilities

Monitor, identify, and investigate suspicious or potentially fraudulent activity across multiple channels (e.g., debit cards, ACH, wires, online banking).
Conduct timely and thorough investigations, including transaction analysis, customer outreach, and documentation of findings.
Take appropriate action to mitigate loss, including account restrictions, recoveries, and escalations.
Prepare clear, concise case documentation in accordance with internal policies and regulatory requirements.
Collaborate with Fraud Management, Operations, Payments, Digital Banking, and Customer Service teams.
Support fraud prevention initiatives by identifying trends, patterns, and control gaps.
Maintain compliance with applicable laws, regulations, and bank policies (e.g., Reg E, BSA/AML as applicable).
Assist with customer inquiries and resolutions related to fraud claims.
Participate in audits, quality reviews, and continuous improvement initiatives.
Perform other duties as assigned.