Fraud Operations Specialist

Sunbit • Las Vegas, NV

1d • Onsite

About The Position

We’re looking for a highly organized, ambitious, and detail-oriented Fraud Operations Specialist to join our team. In this role, you’ll be at the heart of managing the daily customer-related operations of our product, working closely with both the business and strategy teams to optimize how we operate. This is a fantastic opportunity for someone who is smart, driven, and analytical— someone who loves problem-solving, executing ideas, and juggling multiple priorities in a fast-paced environment.

Requirements

• Previous experience in the credit card industry
• Proven track record in investigating high risk customers and merchants cases with the intent to prevent fraud
• Strong verbal and written communication skills
• Proficient with computer systems and software
• Exceptional organizational skills and keen attention to detail
• Experienced with Microsoft Suite (Word, Excel, PowerPoint, Outlook)

Nice To Haves

• Experience with greenscreen is a plus
• Experience with TransUnion and LexisNexis fraud tools is a plus

Responsibilities

• Entering and updating cardholder information into our database
• Tracking, investigating, and resolving merchant and customer fraud prevention cases
• Assisting in the development and implementation of new processes
• Calculating credit refunds and processing account adjustments
• Analyzing and interpreting various reports to support decision-making
• Collaborating with multiple departments to streamline and improve procedures
• Taking on additional tasks and responsibilities as needed

Benefits

• Competitive pay and stock options
• Health Insurance options including Medical, Dental, Vision, Life, EAP, FSA, & Maternity Leave
• Newly added HSA and Pet Insurance
• 401K Plan with Matching
• Casual Dress

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed