Fraud & Operations Support Specialist

Meridian Trust Federal Credit Union•Cheyenne, WY

1d•$17 - $25

About The Position

The Fraud Operations Support Specialist plays an important role in helping protect our members and support the day-to-day account services they rely on. This position is responsible for identifying, researching, and responding to potential fraud across a variety of channels, while also providing operational support for specialized account functions such as IRA and HSA administration, SSI verification, bad address management, and ongoing account monitoring. Through careful attention to detail and a strong commitment to service, this role helps ensure our members’ accounts remain secure, accurate, and well cared for.

Requirements

1-2 years of experience in a financial institution, tax preparation or quality control is strongly preferred or similar related experience including time spent in similar or preparatory positions
Proficient in Microsoft Excel and Word

Nice To Haves

Strong attention to detail and accuracy
Ability to identify, assess and respond appropriately to potential fraud indicators
Ability to manage multiple priorities and shift between different types of work
Clear and concise communication skills
Reliable and adaptable with great time management skills
Sound judgement and problem solving skills
Member-focused approach
Ability to work in a high pace environment and triage situations

Responsibilities

Identifying, researching, and responding to potential fraud across a variety of channels
Providing operational support for specialized account functions such as IRA and HSA administration, SSI verification, bad address management, and ongoing account monitoring
Ensuring members' accounts remain secure, accurate, and well cared for