Manager, Fraud Operations

Fanatics Betting & Gaming•New York, NY

About The Position

As Manager, Fraud Operations, you will lead the strategy and execution of fraud prevention across our sportsbook ecosystem. This is a high-impact leadership role responsible for protecting the business from sophisticated and evolving fraud threats, while enabling a seamless and trusted customer experience. You will oversee day-to-day fraud operations while shaping longer-term strategy, partnering closely with Product, Payments, Compliance, AML and Customer teams to continuously strengthen our fraud defenses. This role requires a deep understanding of sportsbook specific fraud vectors, strong operational leadership, and the ability to translate complex risk signals into clear action. You will lead a team of agents and analysts, fostering a high-performance, insight-driven culture focused on precision, accountability, and continuous improvement.

Requirements

5+ years of experience in fraud prevention within sportsbook, iGaming, or closely related payments environments.
2+ years of leadership experience managing fraud, risk, or operational teams.
Deep expertise in sportsbook fraud typologies, including multi-accounting, collusion, bonus abuse, manipulation, and location spoofing.
Strong understanding of payments ecosystems, chargebacks, and transaction risk.
Proven ability to translate complex data into clear decisions, actions, and strategic improvements.
Experience working with fraud detection tools, rule engines, and data platforms (SQL, Snowflake, Tableau, or similar).
Demonstrated ability to lead in a fast-paced, high-growth environment while maintaining high standards of quality and control.
Excellent communication skills, with the ability to influence stakeholders across technical and non-technical teams.
Strong ownership mindset, with a focus on continuous improvement and operational excellence.
Ability to obtain and maintain gaming licenses across multiple jurisdictions.

Nice To Haves

Experience with fraud automation, rule optimization, or machine learning-based detection.
Background in sportsbook trading, player behavior analysis, or risk modeling.
Experience leveraging data science or AI tools to enhance fraud detection and operational efficiency.

Responsibilities

Own and evolve fraud strategy across sportsbook products, ensuring controls effectively mitigate emerging and complex fraud threats.
Identify trends, patterns, and systemic vulnerabilities across fraud activity, translating insights into actionable improvements.
Drive continuous optimization of fraud detection frameworks, tooling, and decisioning logic.
Partner with Product and Engineering to influence feature design and reduce fraud exposure at the source.
Lead, develop, and scale a team of Fraud Agents and Investigators, setting clear expectations around quality, efficiency, and decision accuracy.
Oversee fraud investigations across key risk areas including multi-accounting, collusion, bonus abuse, payment fraud, and location spoofing.
Ensure consistent, high-quality case handling through clear standards, QA processes, and performance management.
Act as escalation point for complex, high-risk, or ambiguous fraud cases.
Monitor fraud health metrics, financial impact, and operational performance to identify opportunities and risks.
Deliver clear, data-driven insights and recommendations to senior leadership.
Use investigative outcomes, chargeback data, and fraud trends to refine strategy and improve detection effectiveness.
Establish and maintain reporting frameworks that provide visibility into fraud risk, team performance, and control effectiveness.
Work closely with AML, Compliance, Payments, Product, and Customer teams to ensure aligned and effective fraud controls.
Support regulatory and compliance requirements through strong documentation, audit readiness, and investigative rigor.
Contribute subject-matter expertise during fraud incidents and cross-functional initiatives.
Stay ahead of industry trends, emerging threats, and regulatory developments within sportsbook and iGaming.