Fraud Operations Specialist

Atlas•San Francisco, CA

1d•Hybrid

About The Position

We’re hiring a Fraud Operations Specialist to strengthen Atlas’s fraud prevention and operational defense foundation. In this role, you’ll be on the front lines of member onboarding, transaction monitoring, and fraud response — ensuring Atlas maintains world-class trust and reliability as we grow. You’ll handle suspicious activity reviews, verify customer identities and businesses, and act quickly to prevent fraud before it impacts our members. The role requires sharp attention to detail, sound judgment, and comfort operating in a high-volume, fast-moving environment. This is a Wednesday–Sunday, noon–8pm PST schedule — ideal for someone who thrives with autonomy and excels at operational execution.

Requirements

2–4+ years of experience in fraud operations, risk, or customer operations — ideally in payments, fintech, or financial services.
Proven ability to manage operational queues, follow structured procedures, and make consistent, high-quality decisions.
Familiarity with fraud detection tools, KYC/KYB systems, and case management platforms (e.g., Persona, Sardine, LexisNexis).
Deep attention to detail, strong pattern recognition, and comfort navigating ambiguity.
Excellent communication skills — clear, precise, and professional.
Availability to work Wednesday–Sunday, noon–8pm PST.
A team-first mindset and a passion for protecting both business integrity and member experience.

Nice To Haves

SQL knowledge to create queries and dashboards (Metabase)
Experience with credit card disputes, regulations (reg Z, reg E) and Visa disputes guidelines

Responsibilities

Conduct end-to-end reviews for new member and business onboarding, completing KYC/KYB checks, document verification, and enhanced due diligence.
Monitor real-time transaction and account activity to identify and respond to potential fraud, abuse, or account takeovers (ATOs).
Triage and investigate alerts, escalate high-risk activity, and communicate findings efficiently across teams.
Support member dispute resolution by assembling evidence, coordinating chargebacks, and ensuring consistent documentation and compliance.
Execute on fraud playbooks and continually refine workflows for accuracy, efficiency, and scalability.
Partner with product and engineering to flag issues, test improvements, and maximize automation opportunities.
Maintain a calm, professional demeanor during time-sensitive investigations and high-volume periods.