FRAUD SPECIALIST

Topside Federal Credit Union • Dahlgren, VA

10h • Hybrid

About The Position

Responsible for the investigation of cases of fraud involving the use of electronic/cyber systems, debit and credit cards, new accounts, loans, account abuse, check forgery, elder abuse, suspected money laundering and check kiting, identity theft, and the like. Analyzes various reports to identify and limit potential fraudulent actions on customer accounts. Appears in court as a custodian of records and acts as a liaison with law enforcement.

Requirements

• Six months to two years of similar or related experience, including time spent in preparatory positions.
• A two-year college degree or completion of a specialized course of study at a business or trade school.
• Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs.
• Must be capable of climbing/descending stairs in emergency situations.
• Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator.
• Must be able to routinely perform work on a computer for an average of 6-8 hours per day, when necessary.
• Must be able to work extended hours whenever required or requested by management.
• Must be capable of travel by automobile (as driver and passenger), commercial airlines, rental vehicles, and public transportation and be able to lodge in public facilities.
• Must be capable of regular, reliable, and timely attendance.
• Must be able to perform job functions independently and work effectively either on own or as part of a team.
• Must be able to plan and direct the work activities of self and others.
• Must be able to read and carry out various written instructions and follow oral instructions.
• Must be able to speak clearly and deliver information in a logical and understandable sequence.
• Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate the highest levels of member service and discretion when dealing with the public.
• Must be able to perform responsibilities with composure under the stress of deadlines/requirements for extreme accuracy and quality and/or fast pace.
• Must be able to effectively handle multiple, simultaneous, and changing priorities.
• Must be capable of exercising the highest level of discretion on both internal and external confidential matters.

Nice To Haves

• Spanish speaking is a plus.

Responsibilities

• Review various fraud prevention reports and alerts to monitor unconventional customer account behavior, contacting customers, and restricting services when necessary to prevent loss.
• Research possible fraudulent activity on member accounts referred by staff. Filling fraud claims with insurance carriers as needed. Maintaining a database of fraudulent activity and resolution. Oversee referral of fraudulent accounts (member fraud against the Credit Union) to appropriate legal jurisdictions for prosecution. Act as liaison between credit union and law enforcement personnel.
• Appear in court as necessary. Perform appropriate research and prepare documents for submission as required in response to subpoenas and other court orders. Field inquiries from law enforcement and others requesting information. Appear in Court as Custodian of Records when required. Assist Director of Risk with inquiries from government agencies including the Financial Crimes Enforcement Network as well.
• Follow up on any irregularities that come from newly opened accounts or loans identified through monitoring software and works with appropriate directors to resolve them. Utilizes internal/external resources to investigate and analyze potential fraud and/or illegal activity. Identifies a need for, prepares, coordinates, and delivers training and continued company-wide education as appropriate.
• Prepares reports as necessary to provide departmental management with accurate records of fraudulent activity and actions taken to control potential losses. Creates and maintains records for the bank, including checklists, letters, and correspondence. Keeps abreast of fraud trends and activities with continuing education. Making recommendations to decrease fraud losses.
• Maintains favorable customer relations with law enforcement and judicial agency personnel through regular contact; exercises discretionary judgment and initiative regarding fraud claims within the parameters of the organization's policies, procedures, and security. Receiving and posting restitution payments or other fraud-related payments.
• Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Follows established credit union policies and procedures, including but not limited to, Sarbanes Oxley controls, Business Ethics and Standard of Conduct, Electronic Communications, Confidentiality, and Privacy.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 11-50 employees