Digital Fraud Specialist

First National Bank Texas • Killeen, TX

4d • Onsite

About The Position

Investigate Digital Banking fraud alerts and communicate with various stakeholders to resolve issues. This role requires adherence to company policies and procedures, accurate and timely task completion, and regular attendance. The position level will be determined by the candidate's experience.

Requirements

• High school diploma or equivalent
• At least 18 years of age
• Working knowledge of Microsoft office and general office equipment
• Ability to communicate in a professional manner verbally and in writing
• Ability to work independently to meet deadlines but remain flexible
• Well-organized, with sharp attention to detail
• Capacity to work with frequent interruptions and perform repetitive tasks
• Demonstrate emotional control under stress and strict deadlines
• Strong customer service skills (both internal and external customers)
• Must successfully pass background investigation according to company policy
• Must be able to get along with co-workers and work effectively in a team environment

Responsibilities

• Investigate Digital Banking fraud alerts
• Communicate with other bank employees, financial institutions, account holders, and Corporate Security using phone, email, and pre-scripted letters
• Complete tasks accurately and timely
• Make decisions on routine issues and complete assigned tasks in accordance with company policy, department procedures and assigned approval limits
• Regular and predictable attendance and punctuality
• Other tasks as assigned

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED
• Number of Employees: 251-500 employees