Senior Manager, Digital Fraud & Abuse

GEICO • Bethesda, MD

1d • Remote

About The Position

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers’ expectations while making a real impact for our company through our shared purpose. When you join our company, we want you to feel valued, supported and proud to work here. That’s why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers. Like all large digital enterprises, GEICO faces industry‑wide challenges related to digital fraud and customer account abuse. These challenges present an opportunity to strengthen customer trust, improve resilience across our digital experiences, and lead with thoughtful, modern protections. By establishing a dedicated Digital Fraud & Abuse capability, GEICO is taking a proactive, coordinated approach – owning the customer abuse lifecycle end to end and continuously improving the effectiveness of the controls that safeguard our customers and our business. The Senior Manager, Digital Fraud & Abuse will lead a net‑new, enterprise capability responsible for owning customer digital abuse risk across GEICO. This role is not accountable for day‑to‑day fraud operations or case handling. Instead, it owns programmatic defense: understanding how attacks occur, measuring harm and control effectiveness, and driving coordinated change across products, platforms, and processes to eliminate the structural conditions that make fraud and abuse possible. This leader will operate horizontally across Product Engineering, Cybersecurity, Identity, Anti‑Fraud Operations, Claims, Payments, and Customer Service to harden customer‑facing systems and workflows, ensuring that detection and response learnings are continuously translated into durable, preventive controls that protect both customers and GEICO.

Requirements

• 10+ years in digital fraud, abuse prevention, identity risk, or adjacent domains
• Direct experience owning fraud or abuse programs end‑to‑end (beyond operations)
• Strong understanding of account takeover, social engineering, and authentication risk
• Proven ability to drive change through influence in large, matrixed organizations
• Experience partnering closely with product and engineering teams on platform evolution

Nice To Haves

• Experience building programmatic fraud prevention capabilities
• Insurance, fintech, or large‑scale consumer digital platform experience
• Familiarity with adaptive authentication, device intelligence, and risk engines
• Certifications such as CFE, CAMS, or equivalent
• Experience translating fraud learnings into durable product and platform controls.

Responsibilities

• Stand up and lead GEICO’s Digital Fraud & Abuse function
• Own the customer abuse lifecycle and control effectiveness enterprise‑wide
• Drive authentication, risk, and platform evolution to prevent account abuse
• Reduce fraud and customer harm through structural, programmatic defense
• Own the customer digital abuse lifecycle end‑to‑end, from access and authentication through downstream business process enablement
• Monitor, size, and report on fraud and abuse impact, trends, and customer harm
• Define, measure, and continuously improve the effectiveness and health of preventive and detective anti‑fraud controls
• Act as the central point of accountability for customer account abuse prevention across GEICO
• Lead a small, high‑leverage Digital Fraud & Abuse team focused on program ownership, analytics, and enablement
• Own the customer digital abuse lifecycle end‑to‑end, spanning authentication, account access, recovery, and downstream business processes
• Monitor, size, and communicate fraud and abuse impact, trends, and customer harm across GEICO
• Act as the accountable owner for understanding how and why abuse occurs, even where execution sits with other teams
• Define and measure the effectiveness and health of preventive and detective anti‑fraud controls
• Establish clear visibility into abuse telemetry, signal quality, and coverage gaps
• Track outcomes including fraud enablement, customer friction, and false positives to guide enterprise decision‑making
• Drive development of external fraud signal analysis for authentication and business process use
• Influence centralized risk scoring, adaptive authentication, and conditional access capabilities
• Identify and eliminate structural conditions across products and platforms that enable repeatable or automated attacks
• Ensure fraud and abuse resistance is embedded into product and platform roadmaps
• Drive disparate teams across GEICO to harden systems, workflows, and processes against fraud and abuse
• Partner closely with Anti‑Fraud Operations to absorb learnings from fraud response and investigations
• Translate reactive insights into proactive, durable programs of work that reduce recurrence

Benefits

• 401K savings plan vested from day one that offers a 6% match
• performance and recognition-based incentives
• tuition assistance
• mental healthcare
• fertility and adoption assistance
• workplace flexibility
• GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed