Senior Associate, Product Management - Digital Fraud Product

Capital One • McLean, VA

1d • $101,100 - $138,400

About The Position

Senior Associate, Product Management - Digital Fraud Product Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry. Key aspects of the role: End-to-End Product Ownership: Lead the strategy and delivery for critical web features, including fraud and merchant dispute intake, card replacement (lost/stolen/damaged), card locking, and self-service fraud decline resolution. Technical Strategy & Architecture: Partner with a full-stack engineering team to manage a suite of Backend-for-Frontend (BFF) APIs. You will leverage server-driven logic to ensure our web experiences remain nimble, allowing for rapid updates without being tethered to traditional client-side release cycles. Drive Platform Parity: Analyze and bridge the gap between our mobile and web experiences. You will be responsible for building and executing a two-year roadmap that brings the EASE Web experience to feature parity with mobile, ensuring a seamless journey for customers across all digital touchpoints. Ecosystem Curiosity: We are looking for someone who looks beyond their immediate product scope. You should demonstrate a deep curiosity about the broader fraud landscape and how credit card organization drivers, like fraud loss mitigation and enabled spend, impact the company's bottom line. Fungible Problem Solving: You are a versatile thinker who can pivot between domains. Whether you are deep in the technical nuances of API consolidation or high-level business strategy, you can apply structured problem-solving to unfamiliar challenges and drive results. Strategic Roadmap Management: Transition from pure feature execution to leading a long-term strategic vision. You will own the "why" behind the roadmap, using data and business judgment to prioritize work that drives digital adoption and reduces operational expense. In this role, you’ll learn the essentials of being a product manager, and we’ll invest in you to grow in four key areas: Human Centered You’ll collaborate with tech teams to build comprehensive acceptance criteria, identifying and elevating any need for additional research to define future feature design You'll breakdown business epics into features and further into user stories, driving your team towards lowest effort or Minimal Viable Product (MVP) for a valid feature test Business Focused Demonstrating a growth mindset, you’ll effectively use hypothesis-driven assessment of data to ensure your product or feature delivers on real business needs You’ll own and prioritize feature development roadmaps, ensuring all necessary processes and procedures are followed to manage risk Technology Driven You’ll work autonomously in an agile environment, to conduct research and develop features that utilize new and evolving technology You’ll collaborate with designers, technologists, data scientists and subject-matter experts to build cutting edge solutions to help customers You’ll deliver well-managed product platforms for customers by seeking to understand technology trends and architecture strategy Transformational Leadership By actively participating in horizontal forums, you’ll harness a network of trusted relationships among tech teams, designers, key internal stakeholders and partner teams You’ll articulate a succinct product roadmap to deliver business value and share with with stakeholders, elevating your team’s results and becoming a product matter expert We want you if you are: Intellectually Curious. You ask why, you explore, you're not afraid to blurt out your crazy idea or follow an email chain for weeks to find someone with an answer. Comfortable with ambiguity, a hunger to learn and a seeker of new challenges Communicator & Influencer. You can communicate complex ideas clearly regardless of your audience. Our team knows their priorities and why they’re doing what they’re doing. You always can rally associates to work with you Do-er. You’re biased toward action, you try things and sometimes you fail. You can get around roadblocks and stay focused on your goals. You’re well organized, able to multitask and able to prioritize your work Passionate & Customer Focus. You care about growing others and bringing them together around what’s possible. You get a thrill from the journey of building and shipping products, and you have a desire and ability to connect with our external or internal customers to fully understand their needs Learner. You have an appetite to learn new things or new technologies all while exhibiting humbleness when the time comes to ask for help Team Player. You enjoy working with diverse people and driving the team toward a common goal. You have the ability to put the team before yourself and establish long-lasting relationships

Requirements

• Intellectually Curious.
• Comfortable with ambiguity, a hunger to learn and a seeker of new challenges
• Communicator & Influencer.
• Do-er.
• Passionate & Customer Focus.
• Learner.
• Team Player.
• Bachelor’s degree or military experience
• At least 1 year of product management experience or at least 1 year of experience in product design, agile delivery, business analysis, data science, or software engineering

Nice To Haves

• Bachelor’s degree in computer science or engineering
• 1+ years translating business strategy or analysis into consumer facing digital products
• 1+ years of experience working on core product platforms powering digital experiences
• 1+ years working with cross functional teams as a product owner in an agile development process

Responsibilities

• Lead the strategy and delivery for critical web features, including fraud and merchant dispute intake, card replacement (lost/stolen/damaged), card locking, and self-service fraud decline resolution.
• Partner with a full-stack engineering team to manage a suite of Backend-for-Frontend (BFF) APIs.
• Leverage server-driven logic to ensure our web experiences remain nimble, allowing for rapid updates without being tethered to traditional client-side release cycles.
• Analyze and bridge the gap between our mobile and web experiences.
• Build and execute a two-year roadmap that brings the EASE Web experience to feature parity with mobile, ensuring a seamless journey for customers across all digital touchpoints.
• Demonstrate a deep curiosity about the broader fraud landscape and how credit card organization drivers, like fraud loss mitigation and enabled spend, impact the company's bottom line.
• Apply structured problem-solving to unfamiliar challenges and drive results.
• Transition from pure feature execution to leading a long-term strategic vision.
• Own the "why" behind the roadmap, using data and business judgment to prioritize work that drives digital adoption and reduces operational expense.
• Collaborate with tech teams to build comprehensive acceptance criteria, identifying and elevating any need for additional research to define future feature design
• Breakdown business epics into features and further into user stories, driving your team towards lowest effort or Minimal Viable Product (MVP) for a valid feature test
• Effectively use hypothesis-driven assessment of data to ensure your product or feature delivers on real business needs
• Own and prioritize feature development roadmaps, ensuring all necessary processes and procedures are followed to manage risk
• Work autonomously in an agile environment, to conduct research and develop features that utilize new and evolving technology
• Collaborate with designers, technologists, data scientists and subject-matter experts to build cutting edge solutions to help customers
• Deliver well-managed product platforms for customers by seeking to understand technology trends and architecture strategy
• Actively participate in horizontal forums, you’ll harness a network of trusted relationships among tech teams, designers, key internal stakeholders and partner teams
• Articulate a succinct product roadmap to deliver business value and share with with stakeholders, elevating your team’s results and becoming a product matter expert

Benefits

• Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees