Head of Fraud Product Management

Wells Fargo & Company • San Antonio, TX

2d

About The Position

About this role: Wells Fargo is seeking a Fraud Product Management Executive to develop innovative fraud management capabilities that minimize customer friction while maximizing fraud prevention In this role, you will: Provide vision and set direction for Wells Fargo’s fraud management capabilities across the entire fraud lifecycle, with a focus on leveraging leading edge technologies. Develop business strategies focusing on creating an exceptional customer experience while minimizing fraud losses. Develop and implement strategic solutions to highly complex and potentially companywide product development Lead a team of managers and more experienced professionals to develop and implement a multi-year fraud product roadmap. Collaborate with individual teams, innovation experts, peers and senior leadership to deliver against business objectives Manage allocation of people and financial resources for Product Management Develop and guide a culture of talent development to meet business objectives and strategy As the Head of Fraud Product Management, you will lead a team to develop innovative products that protect customers and benefit employees and shareholders. You will be expected to: Lead with Impact: Guide a team of approximately 100 fraud product experts and collaborate with around 450 fraud technologists to create solutions that prevent fraud and improve experiences for our 70 million valued customers/7,500 fraud and claims employees. The solutions you and your team will implement will generate approximately $100MM in annualized benefits. Innovate for the Future: Develop and implement a multi-year roadmap to introduce new products and features, including traditional and generative AI capabilities, biometric technologies, and modernized operational platforms. Collaborate Across the Organization: Partner with various stakeholders, including fraud, line of business product groups, customer service, digital, and technology teams, to deliver complex solutions that meet business objectives. Engage with Senior Leadership: As fraud management is one of our most critical enterprise initiatives, you will have consistent engagement with senior leadership, including the operating committee. Build a Talented Team: Hire, develop, and retain a group of skilled product professionals who will work to deliver against the Fraud Product book of work.

Requirements

• 8+ years of Product Management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 4+ years of Management experience

Nice To Haves

• Experience leading product roadmaps in a fraud environment
• Subject-matter expertise in fraud prevention, detection, and recovery
• Experience leading in an Agile environment
• Proven leadership skills in identifying and articulating strategic plans and translating into team objectives and action plans
• Proven and demonstrated leadership skills including relationship building, partnering and collaborating with clear ability to influence, gain buy-in and negotiate with a diverse group of business partners/stakeholders including senior management
• Proven success recruiting, inspiring, developing, coaching and motivating team members through balanced leadership with a focus on team member engagement and retention and performance management
• Experience working with and onboarding vendor capabilities.

Responsibilities

• Product Strategy and Vision: Define and articulate the Fraud Product vision and strategy in alignment with organizational goals while managing risk and ensuring regulatory and policy compliance.
• Product Operations and Risk Management: Own and prioritize the long-term (3-year) product roadmap to deliver on business outcomes, working closely with a cross-functional team to ensure successful execution.
• Team Management: Manage a team of product managers/owners and scrum team delivery.
• Communication, Innovation, and Reporting: Define Key Performance Indicators/Objectives and Key Results; work closely with technology, architecture, and stakeholders of all levels to implement desired solutions.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed