Head of Product

Phonely•United States, CA

1d•Onsite

About The Position

At Phonely, we are building the platform that makes conversational voice AI agents for high-volume phone workflows possible. Our customers use our technology to qualify leads, book appointments, route calls, and resolve real customer conversations in production. We are seeking a Head of Product to own the strategic direction of what we build and why. This role serves as the bridge between our customers, engineering team, and business, ensuring we build the right things in the right order. This is a hands-on role where you will be deeply embedded with customers, synthesizing their feedback into product direction, and working closely with engineering to ship features. The ideal candidate will have strong opinions about product excellence, a keen design sensibility, and a builder's mentality focused on customer outcomes.

Requirements

5+ years in product management, with at least 2 years at an early-stage or high-growth company
Strong design intuition, you care about UX and can evaluate design quality
Technical fluency, you can have productive conversations with engineers about architecture and tradeoffs
Demonstrated ability to synthesize customer feedback into product strategy
Experience shipping products that customers love, not just features that check boxes
High ownership, low ego, and comfort with ambiguity
Excellent written and verbal communication

Nice To Haves

Founder experience (especially B2C with strong design focus)
Background in AI, voice technology, or SaaS platforms
Experience with vibe coding or rapid prototyping tools
Previous design or UX background

Responsibilities

Own the product roadmap and prioritization based on customer insights, market trends, and business goals
Spend significant time with customers and the CS team to understand workflows, pain points, and opportunities
Translate customer feedback into clear product direction and actionable engineering plans
Coordinate across engineering, design, sales, and CS to align on what gets built and when
Define success metrics for features and track impact post-launch
Drive the product development cycle from concept through launch
Make opinionated decisions about scope, tradeoffs, and what we say no to
Contribute to company strategy and positioning as a member of the leadership team
Build and iterate on product processes as the team grows
Stay close to the competitive landscape and emerging trends in voice AI