Fraud Manager

Red River Employees Federal Credit Union•Texarkana, TX

2h•Onsite

About The Position

The Fraud Manager is responsible for managing all facets of fraud prevention, reduction, detection, investigation, and resolution within the credit union. This role involves supervising the Credit Union’s Fraud Team, providing guidance, and fostering a professional work environment. The manager will develop and implement the Credit Union’s Fraud Prevention/Reduction Program, adapting it to new risks, regulations, and technologies to minimize financial loss. Key aspects include integrating technology for efficiency, developing effective fraud prevention/detection strategies, researching emerging risks, and providing employee training on fraud topics. The position also entails collaborating with other departments, communicating with members and external parties regarding fraud, overseeing investigations, ensuring compliance with BSA/AML and related regulations, and maintaining relationships with law enforcement and regulatory agencies. Additionally, the Fraud Manager is responsible for completing Suspicious Activity Reports (SARs), utilizing databases for OFAC and FinCEN compliance, monitoring case volume, preparing reports, and overseeing the Credit Union’s Identity Theft Program.

Requirements

Three or more years of experience in fraud investigation, loss prevention in a professional setting, preferably in a financial environment.
Demonstrates strong reasoning, organizational, investigative, and interpersonal skills (verbal and written).
Proven ability to communicate effectively and confidently with a wide variety of persons, one-on-one and in large groups.
Proficient computer skills and knowledgeable use of standard office equipment.
Demonstrated proficiency in a variety of personal computer software applications (especially Microsoft Office).
Mature, positive, focused attitude.
Comfortable with multiple priorities and deadlines.
Must possess excellent human relations and communication skills, professional demeanor, and organizational skills.
Ability to meet, speak, and deal effectively with people, being professional always.
Must maintain a neat and professional appearance.
Must be friendly and service-oriented with attention to detail.
Ability to work in a highly stressful environment.
Ability to follow the core values of Team-Focused, Excellence, Authenticity, and Leading in Innovation.

Nice To Haves

One or more years of experience in a supervisory or lead position preferred.
Bachelor’s Degree preferred. Relevant work experience may be supplemented.

Responsibilities

Supervise the Credit Union’s Fraud Team. Provide a positive, professional work environment and serve as a source of guidance and information to team members.
Develop and implement of the Credit Union’s Fraud Prevention/Reduction Program, taking into consideration all methods of fraud, including but not limited to in person, online, plastic card and electronic payment systems fraud. Update the program as new risks, regulations and technologies arise utilizing best practices to reduce claims and financial loss to the Credit Union and its members.
Integrate available technology to ensure the Fraud Department is operating efficiently.
Develop effective fraud prevention/detection strategies. Implement effective fraud policies, procedures, and processes, and update as necessary.
Research and identify emerging risks. Effectively communicate these risks to management.
Prepare and provide training and supplemental information to employees on various fraud topics, including but not limited to current fraud trends, fraud methods and risk reduction methods.
Collaborate with and assist other departments in identifying and mitigating fraud risks.
Communicate with members and outside parties regarding fraud matters. Including but not limited to referring investigations to federal, state, and local law enforcement agencies for prosecution.
Oversee fraud investigations, including interviews, data analysis, gathering evidence, and case resolution or disposition. Maintain case documentation and reports, utilizing the Credit Union’s current BSA/AML/Fraud Platform.
Ensure the Credit Union’s Fraud Program complies with all BSA/AML and related regulations.
Establish and/or maintain effective working relationships with law enforcement and regulatory agencies.
Ensure completion of accurate and timely Suspicious Activity Reports (SARs).
Utilize the Credit Union’s core database and other software to comply with OFAC and FinCEN regulations. Includes processing and reviewing alerts/potential watchlist matches, determining match status and communicating determination to other departments and employees.
Monitor case volume and progress using available data and software.
Prepare and submit monthly summary reports of trends, losses, and compliance.
Oversee the Credit Union’s Identity Theft Program developed to detect, prevent and mitigate identity theft.
Adhere to all Red River Employees Federal Credit Union policies and procedures.
Performs special projects and other related duties as assigned.