Fraud Risk Manager

Hughes Federal Credit Union • Tucson, AZ

2d • $102,000 - $128,000

About The Position

In this role, you will direct, coordinate, and administer all aspects of fraud risk responsibilities associated with the credit union.

Requirements

• Minimum five years of similar or related experience.
• Equivalent to a two-year college degree or completion of a specialized course of study at a business or trade school.

Nice To Haves

• Experience in fraud detection, prevention, or security within financial services.
• Familiarity with REG E guidelines and fraud regulations.
• Knowledge of online banking, mobile banking, and wire transfer protocols.
• Strong leadership, coaching, and mentoring skills with experience developing high-performing teams.

Responsibilities

• Oversee the support to branch and department staff regarding escalation of fraud issues.
• Manage operational activities associated with plastic card fraud, dispute affidavits, chargebacks, return deposit items for processing, CAMS alerts, and card maintenance.
• Manage member claims for fraud and disputes involving debit and ATM cards, P2P, Bill Pay, and A2A.
• Oversee the proper management and use of fraud monitoring system.
• Ensure all applicable claims are processed in a timely manner in compliance with Regulation E (satisfactory or higher).
• Manage fraud prevention, research, and resolution on loan and deposit accounts.
• Manage online mobile banking login information, account changes, newly added devices, and IP address location to prevent account takeover and account fraud.
• Complete government agency reports and file police reports as required.
• Monitor fraud cases for trends and coordinate with vendors to implement rules to prevent possible future losses within the bounds of the credit union’s risk tolerance.
• Oversee effective response of member communication and internal support for fraud related matters.
• Ensure close collaboration with BSA Risk when cases indicate money laundering, elder financial exploitation, or other AML concerns.
• Ensure effective assistance to Accounting Department in the balancing of general ledgers and timely charge off of credit cards due to fraud.
• Ensure staff are properly trained, coached, and mentored in preparation for assigned duties.
• Track and monitor staff performance and productivity.
• Identify opportunities for streamlining and automation for improved effectiveness of the department.
• Responsible for vendor due diligence for third-party business partners as assigned.
• Manage external agencies, vendors, and third-party partners, including vendor due diligences, relationship management, and service-level oversight.
• Maintain and update department procedures, support policy review and schedule updates.
• Review and provide recommended updates to credit union policies.
• Perform periodic reviews of operational activities assigned by senior management.
• Work directly with internal auditors, and NCUA/CPA examiners to meet or exceed audit and examination expectations.
• Review, update, and periodically test the Business Continuity Plan.

Benefits

• Generous Paid Time Off Policy
• Up to 15 days in 1st year of service
• Paid Time Off increases with tenure
• VTO (Volunteer Time Off) Up to 16 hours yearly
• 401(k) plan
• 7% company match
• Health, Dental, and Vision Insurance
• Health Savings Account with Employer Contribution Available
• Free Vision Insurance
• Life and Disability Insurance
• Provided by the Credit Union with Optional Supplemental Coverage Available
• Competitive Wage and Professional Development
• Educational Assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree
• Number of Employees: 11-50 employees