Fraud Risk Specialist Representative
About The Position
In this role, you will perform risk mitigation efforts through monitoring and assisting account fraud activities. Minimize credit union losses through timely and effective fraud risk research and resolution. Provide support to departments and branches regarding fraud risk issues. Process plastic card debit/credit disputes and fraud. Utilize third party alerts and monitoring in the process of researching suspicious activity. Maintain accurate and timely documentation of risk management efforts. Assist credit union members and other branches/departments with account fraud support actions. Process necessary reports and duties in a timely and professional manner.
Requirements
- Minimum of six months of similar or related experience
- Able to type 50 WPM
- High school diploma or equivalent
- Strong attention to detail and problem-solving skills
- Ability to handle sensitive information with discretion
- Ability to manage multiple tasks and prioritize effectively
Nice To Haves
- Experience in fraud detection, prevention, or security within financial services
- Familiarity with REG E guidelines and fraud regulations
- Knowledge of online banking, mobile banking, and wire transfer protocols
Responsibilities
- Provide support to branch and department staff regarding escalation of fraud issues.
- Responsible for operational activities including processing plastic card fraud and dispute affidavits, and chargebacks
- Manage incoming debit card fraud, debit card non fraud, debit ATM disputes and paperless claims.
- Responsible for proper management and use of fraud monitoring system.
- Utilize the Fraud system for alerts and case review.
- Process all claims in a timely manner, according to REG E guidelines.
- Provide debit card support to staff and members by performing card maintenance to ensure satisfactory or higher Reg E results.
- Review monitoring reports daily for possible fraudulent activity.
- Handle incoming calls, instant messages, and emails in a timely manner meeting membership service standards.
- Handle all proper maintenance of general ledger accounts and record keeping.
- Provide administrative support to the department as needed
- Work with management to meet organizational goals and objectives.
Benefits
- Generous Paid Time Off Policy
- Up to 15 days in 1st year of service
- Paid Time Off increases with tenure
- VTO (Volunteer Time Off) Up to 16 hours yearly
- 401(k) plan
- 7% company match
- Health, Dental, and Vision Insurance
- Health Savings Account with Employer Contribution Available
- Free Vision Insurance
- Life and Disability Insurance
- Provided by the Credit Union with Optional Supplemental Coverage Available
- Competitive Wage and Professional Development
- Educational Assistance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
