Fraud Senior Specialist

Arrow Bank NA•Glens Falls, NY

14h•Onsite

About The Position

The Fraud Senior Specialist supports the Fraud Manager in an administrative and support capacity to ensure compliance with fraud laws, customer requirements and the Company’s Fraud Program. This includes employee support, customer support and quality control.

Requirements

Associates Degree or equivalent experience preferred
3 years of financial services-related experience preferred
Strong communication skills, both written and verbal: comfortable communicating with vendors, co-workers, management, customers and law enforcement
Strong analytical and organizational skills; ability to prioritize multiple tasks/projects to meet deadlines; flexibility and willingness to adapt
Sound business judgment and ability to think independently
Quality problem solving and investigative skills

Nice To Haves

Fraud Detection and Recovery
Financial Crimes Investigation
Developing and Delivering Education and Training

Responsibilities

Support all facets of fraud detection including prevention and case management, maintenance of appropriate documentation and records of fraud-related activities; provide reports to management as required.
Act as a liaison with local, state and federal law enforcement, including other criminal justice agencies pertaining to fraud, theft or other security violations.
Work closely with internal departments and support branch staff with investigations, customer interviews & customer escalations.
Ensure the proper timeframes and follow-ups are completed with cases to ensure successful retrieval of funds.
Monitors, analyzes, tracks and reports on fraud risk strategies while ensuring an exceptional customer experience.
Assist with periodic training of employees and provide fraud prevention training and initiatives for our customers.
Work with other financial institutions, prioritizing outreach to obtain maximum restitution.
Stay up-to-date on industry standards for local, state and federal laws and regulations impacting information security and fraud; and maintain community contacts in law enforcement.