Senior Fraud Operations Specialist

Robinhood • Denver, CO

7d • $73,000 - $110,000 • Onsite

About The Position

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team + role We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. The Fraud Operations team focuses on resolving customer issues while reducing financial risk across our products. The team investigates and resolves fraud-related alerts, ensuring accurate and timely outcomes for customers. You will work closely with partners in Product, Engineering, Legal, Compliance, and Customer Experience to improve processes and maintain reliable operations. We are committed to building efficient systems and delivering a strong customer experience! As a Senior Fraud Operations Specialist, you will review fraud alerts tied to account activity throughout the customer lifecycle, including onboarding. You will follow established procedures to assess risk, document decisions, and take appropriate remediation actions when needed. You will also communicate directly with customers to gather information, provide updates, and resolve concerns. Your work will help protect customers while maintaining a high standard of accuracy and service! This role is based in our Denver, CO office(s), with in-person attendance expected at least 5 days per week. At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams.

Requirements

• You have 5+ years of experience in fraud operations, KYC, or a related field, or equivalent practical experience
• You communicate clearly in both written and verbal formats, especially when explaining complex topics
• You analyze issues and develop practical solutions, including improving workflows or tools
• You collaborate effectively with teams such as product, engineering, legal, compliance, and financial crimes

Responsibilities

• You review fraud alerts tied to account activity during onboarding and throughout the account lifecycle
• You document investigation findings and clearly explain the rationale behind each decision
• You communicate with customers to request information, provide updates, and resolve concerns in a timely manner
• You take appropriate actions to mitigate risk based on investigation outcomes
• You utilize AI tools to boost efficiency and output, drive process improvements, and find unique solutions

Benefits

• Challenging, high-impact work to grow your career.
• Performance-driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching.
• Best-in-class benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents.
• Lifestyle wallet — a highly flexible benefits spending account for wellness, learning, and more.
• Employer-paid life & disability insurance, fertility benefits, and mental health benefits.
• Time off to recharge including company holidays, paid time off, sick time, parental leave, and more!
• Exceptional office experience with catered meals, events, and comfortable workspaces.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees