Fraud Specialist

Together Credit Union•St. Louis, MO

10h•Hybrid

About The Position

The Fraud Specialist is responsible for investigating fraud claims and disputes while actively monitoring accounts for potential fraudulent activity. This role analyzes fraud trends, identifies risk patterns, and supports fraud prevention efforts across the organization. The Fraud Specialist also manages dispute processes and contributes to the development and implementation of strategies designed to reduce fraud losses and protect customers and the organization.

Requirements

High school diploma or equivalent
1+ years of credit union or banking experience or related field
1+ year of customer service experience, preferably in financial services

Responsibilities

Review and process credit/debit card chargeback claims under Reg E & Reg Z, card network rules, and internal policy
Communicate with members about documentation, case status, and outcomes
Interviews and counsels’ members via telephone, as needed
Monitor card activity for suspicious transactions and manage disputes within required timeframes
Assists in the investigation of cases of fraud involving the use of electronic/cyber systems, debit and credit cards, wires, new accounts, account abuse, check forgery, elder abuse, suspected money laundering, check kiting, ACH, identity theft, and any other fraud that may impact members
Research member information using internal systems and third party tools
Escalate high risk or complex cases when needed
Reviews various fraud prevention reports to monitor unconventional member account behavior and changes member access status through the debit card and ATM networks, online access, and account restrictions as necessary
Partner with internal team members to resolve fraud-related inquiries
Promotes a positive relationship between the members (internal and external) and the Credit Union and understands that service delivery to members is the number one priority of the Credit Union