Director Fraud Operations

Empower • Overland Park, KS

1d • Hybrid

About The Position

The Director Fraud Operations includes managing the client protection process, including coordination with other departments across the business, and third-party vendors to minimize financial loss to the company and/or its clients through the identification, mitigation, and tracking of fraudulent and/or suspicious activity. Additional responsibilities include research, analysis and planning to ensure fraud risk reduction throughout the organization, identification of existing and potential fraud risks, along with recommendations regarding options/actions to take. Will oversee activities within Empower focused on the prevention, detection, and tracking of fraud/suspicious activity.

Requirements

• Bachelor’s degree or equivalent experience
• FINRA fingerprinting required
• 10+ years of experience in financial services, including 5+ years in fraud prevention
• Strong knowledge of fraud risk management, controls, and investigative processes
• Proven ability to assess risk, identify gaps, and implement effective solutions
• Experience working with clients, external banking partners, and cross-functional internal teams
• Results-driven mindset with strong execution and operational leadership skills
• Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time, including CPT/OPT.

Nice To Haves

• Executive presence with the ability to influence and communicate effectively at senior levels
• Exceptional collaboration and relationship-building skills across complex organizations
• Strategic thinker with a proactive, forward-looking approach to fraud prevention
• Experience leading governance forums and driving alignment across stakeholders
• Thought leadership and a track record of introducing innovative approaches to fraud risk management
• Strong industry awareness and external network within fraud prevention and financial services

Responsibilities

• Lead enterprise-wide fraud prevention efforts, including education, awareness, and training initiatives across cross-functional teams
• Oversee fraud reporting, escalation, and recovery processes, ensuring strong procedures and SLAs are in place
• Conduct post-case reviews to strengthen controls and continuously improve fraud mitigation strategies
• Drive governance through leadership of the Client Protection Oversight Committee (CPOC), including agenda setting and facilitation
• Develop and maintain the fraud playbook, leading coordinated response efforts during client or vendor incidents
• Partner with global fraud operations and internal stakeholders (Legal, Risk, Audit, Security) to manage risk and ensure alignment
• Analyze fraud trends and implement enhanced controls to proactively mitigate emerging threats
• Represent fraud operations in client-facing engagements, including sales presentations and incident communications
• Collaborate with Corporate Security and external banking partners to support investigations and response efforts
• Manage third-party vendor relationships and external service providers supporting fraud prevention

Benefits

• Medical, dental, vision and life insurance
• Retirement savings – 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup
• Tuition reimbursement up to $5,250/year
• Business-casual environment that includes the option to wear jeans
• Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year
• Paid volunteer time — 16 hours per calendar year
• Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA)
• Business Resource Groups (BRGs) – BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: Associate degree