Director of Fraud

PayCargo•Coral Gables, FL

About The Position

The Director of Fraud is responsible for overseeing the investigation, prevention, and resolution of payment fraud cases. This role is crucial in safeguarding the organization’s financial integrity and customer trust through effective fraud management strategies and compliance practices.

Requirements

Expertise in fraud detection tools and technologies applied to online marketplaces.
Proficiency in data analysis and risk assessment.
Ability to handle sensitive information with discretion and integrity.
Strong organizational and project management skills.
Ability to work under pressure and meet tight deadlines.
Bachelor’s degree in Finance, Business, IT, or a related field; advanced degree preferred.
Minimum of 7-10 years of experience in credit card fraud prevention, risk management, or PCI compliance.
Strong knowledge of PCI-DSS requirements and fraud prevention methodologies.
Proven experience in managing and leading teams.
Excellent analytical, problem-solving, and decision-making skills.
Strong communication and interpersonal skills.

Nice To Haves

Cargo, freight, and logistics scams knowledge a plus.
Relevant certifications such as CFE (Certified Fraud Examiner), CISA (Certified Information Systems Auditor), or PCI-ISA (Internal Security Assessor) are highly desirable.

Responsibilities

Oversee the investigation of suspected credit card fraud cases reported by customers or detected through monitoring systems.
Review transaction data, cardholder information, and other evidence to determine the validity of fraud claims.
Make decisions on whether to file chargebacks or reject claims based on investigation findings.
Coordinate with law enforcement agencies, such as the FBI, for major fraud cases involving organized crime or crossing jurisdictions.
Analyze fraud trends and data to identify vulnerabilities and implement strategies to prevent future incidents.
Collaborate with payment networks (Visa, Mastercard, American Express etc.), merchants, and cybersecurity experts to enhance fraud detection and prevention measures.
Develop and update policies, procedures, and training programs to maintain compliance with regulations and best practices in fraud mitigation.
Coordinate with fraud analysts, investigators, and support staff responsible for day-to-day fraud operations.
Provide guidance, training, and mentorship to team members on fraud investigation techniques and procedures.
Set KPI’s for fraud management and reduction, monitor metrics, and ensure adherence to service level agreements (SLAs) for fraud case resolution.
Partner with the VP of Compliance, Technology, Operations, Finance, and Legal team members on a risk-based approach to fraud mitigation.
Prepare regular reports on fraud losses, case volumes, recovery rates, and other key performance indicators for executive management.
Ensure compliance with relevant regulations, such as the Fair Credit Billing Act and Regulation E, governing fraud investigations and consumer protection.
Liaise with credit bureaus and consumer protection agencies like the FTC to safeguard consumer rights and credit histories.
Stay updated on emerging fraud trends, schemes, and tactics employed by perpetrators.
Evaluate and implement new fraud detection tools, technologies, and industry best practices to continuously enhance the organization’s fraud prevention capabilities.