Operations Manager: Zelle Fraud

PNC•Pittsburgh, PA

1d•Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Operations Manager within PNC's FDO Zelle Fraud organization, you will be based in Pittsburgh, PA, Strongsville, OH, Birmingham, AL, Louisville, KY, Denver, CO, Phoenix, AZ, Dallas, TX. Inbound Zelle Team Monday - Friday: 10:30 am - 7:00 pm ET PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Requirements

Roles at this level typically do not require a university / college degree, but do require related experience or product knowledge to accomplish primary duties.
Typically 5+ years of related experience, and at least 2 years of previous supervisory experience is required.
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Nice To Haves

Accountability
Customer Solutions
Ensure Compliance
Personal Initiative
Process Improvements
Results-Oriented
Risk Mitigation Strategies
Standard Operating Procedure (SOP)

Responsibilities

Executes operating plan and communicates strategic direction to operations team.
Responsible for one or more functions across one or more sites.
Manages supervisors and/or individual contributors.
Manages and is responsible for achieving desired business results.
Acts as a point of escalation and resolves exceptions.
May process and/or reconcile transactions of varying risk and financial value in accordance with established policies and procedures.
Partners internally to resolve escalations and provide guidance.
Interacts with external customers and/or third parties in completing transactions or resolving escalated issues.
Provides coaching and development to team members.
Leads staff meetings, communicates the strategic direction and translates into tactical operating plans.
Provides consultation and advice to service partners and customers.
Identifies, influences, and implements process improvement initiatives and serves as a representative for the operations group on projects.
Develops and/or approves standard operating procedures as appropriate.
Recommends policy improvements.
Reviews transaction and/or reports to identify exceptions, monitor quality and ensure compliance.
Manages and is accountable for risk mitigation and business resiliency activities.
Verifies completeness and accuracy of procedures.

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service.