Fraud Specialist

CommunityAmerica Credit Union•Lenexa, KS

13h•Onsite

About The Position

This position will be responsible for administering organizational fraud strategies and improving member experience by leveraging specialized skills and expertise to uncover and prevent fraud. In partnership with Member Service Center and Branch Staff, along with Fraud Investigations, this position will focus on real-time fraud prevention to mitigate financial loss, safeguard reputation and support both members and frontline through the end-to-end fraud process.

Requirements

2 years+ Financial Institution experience
Advanced knowledge of credit union services and products
Excellent time management skills and the ability to work both independently and as a member of a team
Comfortable communicating to both small and large groups
Strong analytical skills and attention to details
Promote and support interdepartmental relationships
Ability to handle personal and confidential information in a professional manner
Strength in decision making and problem resolution skills
Ability to communicate effectively in writing and orally
Advanced system knowledge
Must be able to be bonded
Capable of effectively resolving interpersonal conflict and miscommunications
Capacity to multi-task and adapt to change with systems, processes, and procedures

Nice To Haves

Previous Contact Center and Customer Service experience
Extensive CommunityAmerica experience preferred
Prior lending experience
Reg E knowledge and experience
Thorough knowledge and understanding of OFAC sanctions monitoring requirement, Bank Secrecy Act and USA Patriot Act

Responsibilities

Perform member outreach on suspected or confirmed fraud activity identified by Fraud Investigations
Manage inbound and outbound communications, including phone calls and emails, to address fraud-related inquiries, account verifications and dispute resolutions with professionalism and urgency
Refer potentially fraudulent activity to Fraud Investigators for further review
Monitor and analyze daily fraud reports for abnormal activity
Internal and external fraud support for case updates, answering fraud related questions, and fraud education.
Review, process and decision disputes as necessary in accordance with applicable banking regulations
Review and consult deposit and loan application alerts
Review and decision various fraud alerts including but not limited to; deposit items, shared branching, internal and external transfers
Provide additional support for override review and transaction approval
Communicate common fraud themes and steps to mitigate, procedure review and applicable updates as required
Possess a complete understanding of verification processes and organizational fraud strategy
Review circumstances of fraud claims for applicable laws, regulations, loss liability, and funds recovery
Assist in training opportunities with credit union employees on BSA/AML/fraud issues
Identify and recommend improvements to the credit union’s Fraud program