Fraud Operations Coordinator

RunBuggy OMI • Tempe, AZ

21h • Hybrid

About The Position

RunBuggy is seeking a Fraud Operations Coordinator to join their team. This role sits at the intersection of fraud prevention and transporter success. Approximately 50% of the time will be dedicated to the fraud prevention program, including triaging suspicious activity, vetting carriers, supporting investigations, and assisting with recovery efforts. The other 50% will be spent partnering with the Transporter Success team, serving as a point of contact for carriers, helping resolve operational challenges, supporting onboarding and engagement efforts, and ensuring the network of transporters has the resources and information needed to move vehicles successfully. The vehicles moved are often unique and hold significant value, making the protection of these vehicles and the maintenance of trust across the marketplace central to this role. This is a hybrid role requiring 3 days onsite in Tempe, Arizona.

Requirements

• High school diploma or equivalent required.
• 2+ years of law enforcement or carrier compliance (transporter advocacy) experience required.
• Demonstrated investigative instinct - the ability to work a set of facts, spot what does not fit, and follow it to a conclusion.
• Strong written documentation skills - clear, factual, defensible case narratives.
• Composure to hold difficult, high-stakes conversations with uncooperative or hostile parties - including suspected bad actors - while staying professional, factual, and firm.
• Ability to move fast and stay uber-responsive under pressure, shifting between focused investigative work and live, time-sensitive support - and into rapid-response mode, including after-hours and weekend availability, when an active threat is in progress.
• High integrity and discretion with sensitive, confidential, and legally significant information, plus strong organization, prioritization, and the ability to work under tight deadlines.

Nice To Haves

• Bachelor’s degree in a related field, or equivalent combination of education and experience preferred.
• 3-5 years of experience in fraud operations, risk operations, claims investigation, compliance, trust and safety, insurance SIU, dispatch or transportation operations, customer service, or a closely related field preferred.
• Automotive, logistics, or transportation experience preferred.
• Hands-on dispatch, load coordination, or transportation customer service experience preferred.
• Familiarity with FMCSA regulations, carrier authority and insurance requirements, and DOT compliance preferred.
• Hands-on use of carrier vetting or screening platforms such as RMIS, Truckstop.com, Highway, or similar preferred.
• Hands-on experience with asset recovery, skip tracing, repossession, or field/vehicle recovery coordination preferred.

Responsibilities

• Partners with the Transporter Success team to evaluate potential fraud risks associated with new transporters and transporters undergoing periodic review.
• Keeps every carrier and fraud decision legally defensible by maintaining an immutable system of record in SharePoint - what was reviewed, when, and why, with a named approver, written rationale, timestamps, and point-in-time screenshots (SAFER, CSA, RMIS, insurance).
• Helps to recover vehicles that are stolen, diverted, or held by assisting with time-sensitive investigations and recovery - locating vehicles and drivers through GPS and telematics, pressing suspected bad actors directly for verification and return, coordinating with law enforcement, terminals, and recovery vendors, and assisting with halting or clawing back payments to limit loss.
• Contains active threats within minutes as part of the rapid-response point of contact group - disabling accounts, restricting loads, holding payments, and mobilizing recovery to limit exposure while the situation is live.
• Assists in resolving fraud cases end to end and equips partners to act - preserving platform, GPS and telematics, communication, and document evidence, and preparing case packages for police reports, CargoNet and Verisk submissions, and insurance claims.
• Surfaces emerging fraud early by triaging daily alert queues - duplicate pickup or delivery information, geo-validation failures, GPS disablement after pickup, anomalous logins, and unusual claim or unclaim behavior - and escalating high-risk patterns to the Fraud Specialist.
• Partners with carriers throughout their lifecycle on the RunBuggy platform, serving as a trusted point of contact for onboarding support, account assistance, operational guidance, and issue resolution.
• Builds strong relationships with transporters by providing responsive, professional support and helping carriers successfully navigate RunBuggy's products, processes, and marketplace requirements.
• Supports carrier onboarding, account verification, and ongoing engagement efforts to strengthen carrier participation, retention, and overall marketplace health.
• Monitors active shipments and carrier activity, proactively identifying and resolving operational challenges that could impact pickup, transit, or delivery performance.
• Coordinates with carriers, customers, and internal teams to resolve exceptions, scheduling challenges, service concerns, and communication gaps while maintaining a high level of professionalism.
• Helps transporters achieve success on the platform by educating them on best practices, setting clear expectations, and providing guidance on load opportunities, technology tools, and operational requirements.
• Uses day-to-day carrier interactions to identify emerging operational risks, unusual behaviors, or marketplace concerns and escalates potential fraud indicators to the Fraud team for further review.
• Maintains accurate records of carrier interactions, operational issues, and resolutions, ensuring visibility and continuity across teams.
• Contributes to a positive marketplace experience by balancing the needs of carriers, customers, and internal stakeholders while protecting service quality and operational efficiency.
• Other duties as assigned to meet the requirements of the role.

Benefits

• Highly competitive medical, dental, vision, Life w/ AD&D, Short-Term Disability insurance, Long-Term Disability insurance, pet insurance, identity theft protection, and a 401(k) retirement savings plan.
• Employee wellness program.
• Employee rewards, discounts, and recognition programs.
• Generous company-paid holidays (12 per year), vacation, and sick time.
• Paid paternity/maternity leave.
• Monthly connectivity/home office stipend if working from home 5 days a week.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED