Fraud Mitigation Solutions Quality Analyst

U.S. Bank • Fargo, ND

2d • Hybrid

About The Position

Join U.S. Bank’s Fraud Mitigation Solutions team in a role focused on procedure development, process improvement, and cross-functional collaboration. The Quality Analyst serves as a subject matter expert who creates clear procedural materials, strengthens processes, and develops solutions that support fraud mitigation operations. The role creates, updates, and recertifies procedures for products that may include PCS credit cards, deposits, prepaid products, and loans. It may also support projects from inception by learning new processes, identifying procedural needs, and developing guidance where no established process exists. The role requires working from one of the posted U.S. Bank locations at least three days per week.

Requirements

• High school diploma or equivalent.
• Typically three or more years of experience in quality analysis and measurement activities.
• Effective verbal and written communication skills.
• Proficient computer navigation skills using a variety of software packages, including Microsoft Office applications.

Nice To Haves

• Experience creating or updating procedural material.
• Extensive knowledge and understanding of products and services applicable to the assigned area.
• Advanced knowledge of productivity and accuracy standards in the assigned area.
• In-depth knowledge of computer systems used in the assigned area.
• Bachelor’s degree preferred.

Responsibilities

• Create, update, and recertify procedures for applicable products, which may include PCS credit cards, deposits, prepaid products, and loans.
• Learn new processes, identify procedural needs, and help develop guidance for work without an established process.
• Collaborate and engage with leadership and compliance partners.
• Improve processes through creative thinking and problem-solving.
• Manage several projects simultaneously while meeting specific deadlines.
• Provide information to assist with employee feedback and training.
• Ensure proper application of and compliance with internal and regulatory standards, guidelines, and procedures.

Benefits

• Healthcare coverage, including medical, dental, and vision.
• Basic term and optional term life insurance.
• Short-term and long-term disability.
• Pregnancy disability and parental leave.
• 401(k) and employer-funded retirement plan.
• Paid vacation, from two to five weeks depending on salary grade and tenure.
• Up to 11 paid holiday opportunities.
• Adoption assistance.
• Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
• Incentive and recognition programs.
• Equity stock purchase.
• Pension.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED