Fraud Quality Assurance Analyst

Guidehouse•Tysons, VA

5d•$98,000 - $163,000

About The Position

The Fraud Quality Assurance Analyst reviews fraud investigations and operational activities to ensure accuracy, consistency, compliance with established procedures, and adherence to quality standards. The analyst evaluates investigative work products, identifies trends and opportunities for improvement, provides constructive feedback to investigators, and helps maintain the integrity and effectiveness of fraud detection and identity verification operations. The role also supports the development of operational documentation, standard operating procedures, and investigator training programs to promote consistency and continuous improvement across fraud operations. It is suited to someone with experience in fraud operations, identity verification, investigations, or identity fraud who has strong analytical skills, exceptional attention to detail, and a commitment to operational excellence.

Requirements

Ability to obtain and maintain a Federal or DoD Public Trust; active Public Trust or suitability is preferred.
Must be a U.S. citizen due to the nature of client engagements.
Three to five years of experience.
Experience in one or more of the following areas: identity fraud investigations, identity verification operations, fraud operations, or investigative review and analysis.
Strong attention to detail and ability to assess work for quality, accuracy, completeness, consistency, and procedural compliance.
Ability to identify trends, analyze findings, and communicate recommendations effectively.
Experience developing documentation, procedural guidance, or training materials.
Excellent written and verbal communication skills.
Experience working in a production-based, metrics-driven, or quota-driven environment.

Nice To Haves

Experience using investigative and identity verification tools such as LexisNexis, Socure, or similar fraud detection platforms.
Experience conducting quality assurance reviews, audits, or quality control activities in an investigative or operational environment.
Familiarity with identity proofing, account verification, fraud prevention, and case management processes.
Experience facilitating training, coaching, or knowledge-sharing sessions.
Active Public Trust or suitability.

Responsibilities

Review fraud investigations and operational activities for accuracy, consistency, procedural compliance, and adherence to quality standards.
Evaluate investigative work products and identify trends and opportunities for improvement.
Provide constructive feedback to investigators.
Support the integrity and effectiveness of fraud detection and identity verification operations.
Help develop operational documentation, standard operating procedures, and investigator training programs.
Promote consistency and continuous improvement across fraud operations.