Quality Assurance Analyst

U-Haul•Phoenix, AZ

12h•Onsite

About The Position

U-Haul is seeking a Quality Assurance Analyst to join its customer self-service team. The team manages high-performance, high-demand applications used by customers across the United States and Canada. The role calls for a customer-centric, service-minded analyst who works alongside developers to strategize, design, and implement solutions to technical problems ranging from simple to highly complex. The analyst will plan and conduct software testing, document and communicate defects, monitor applications, contribute to test automation, and track work in an Agile environment. The position is located at 2727 N Central Ave, Phoenix, Arizona 85004. Applicants must be legally authorized to work in the United States and must not require employer sponsorship. Candidates are expected to complete interviews and assessments independently, without AI tools.

Requirements

Working knowledge of database structures, database usage, and SQL.
Understanding of Agile and Scrum methodologies.
Ability to understand and develop test automation.
Excellent time-management and organizational skills.
Strong written and verbal communication skills.
Ability to explain complex technical problems to nontechnical audiences.
Ability to work independently with minimal supervision.
Must be a U.S. citizen or provide proof of U.S. employment authorization; employer sponsorship is not available.
A bachelor's or higher degree in Computer Science, Engineering, or Technology, or 1–2 years of experience in QA testing.

Responsibilities

Plan and execute testing for new and existing functionality, including low-risk and low-complexity bug fixes, with minimal supervision.
Evaluate and test software changes against user requirements using established tools and guidelines.
Plan, design, and write effective test cases.
Document software defects in a bug-tracking system and report findings to developers.
Provide clear, concise documentation with detailed problem descriptions and reproduction steps.
Install, maintain, and use software testing tools.
Learn and use application monitoring and reporting tools, including Kibana, Grafana, and Dynatrace.
Independently and proactively monitor applications for issues and follow established escalation procedures.
Create work items for identified defects, including detailed reproduction steps.
Understand and create automated tests.
Track testing progress in an Agile environment.
Communicate about and troubleshoot issues reported by the Business Unit or Product Owner.
Participate in team discussions and collaborate regularly with customers and development teams.
Attend team meetings, including stand-ups and sprint planning sessions, on time and prepared.
Coordinate effectively with Quality Assurance, Operations, and Development teams.

Benefits

Medical insurance
Prescription drug plans
Dental and vision plan with hearing care discounts
Get Fit Gym Reimbursement Program
Registered Dietitian Program
WeightWatchers®
CVS Virtual Care
U-Haul Kids Program
24-Hour Nurse Line
Wellness Program, including Healthier You initiatives and challenges
Mindset App Reimbursement
Pet insurance and wellness plans
Career stability
Opportunities for advancement
Valuable on-the-job training
Tuition Reimbursement Program
Free online courses for personal and professional development at U-Haul University®
401(k) Savings Plan
Employee Stock Ownership Plan (ESOP)
Company-paid life insurance
Voluntary life insurance options
Short-Term and Long-Term Disability
Critical Illness, Accident, and Hospital Indemnity plans
Business and business travel insurance
MetLaw Legal Program
MetLife Auto & Home Insurance
LifeLock Identity Theft Protection
Dave Ramsey’s SmartDollar® Financial Wellness Program
U-Haul Federal Credit Union
Paid holidays, vacation, and sick time
You Matter Employee Assistance Program (EAP)
Discounts on cell phone plans, hotels, computers, vehicles, and more
Community involvement and volunteer opportunities
U-Haul Mothers Program (paid maternity leave)