Fraud Mitigation Solutions Quality Analyst

U.S. Bank National Association • Fargo, ND

3d • $55,760 - $65,600 • Hybrid

About The Position

Join U.S. Bank’s Fraud Mitigation Solutions team in a role focused on procedure development, process improvement, and cross-functional collaboration. The Quality Analyst serves as a subject matter expert, creating clear procedural materials, strengthening processes, and developing solutions that support fraud mitigation operations.

The role involves creating, updating, and recertifying procedures for products that may include PCS credit cards, deposits, prepaid products, and loans. It may also support projects from the ground up by learning new processes, identifying procedural needs, and developing guidance for work that does not yet have an established process. The position requires working from one of the posted U.S. Bank locations three or more days per week.

Requirements

• High school diploma or equivalent.
• Typically three or more years of experience in quality analysis and measurement activities.

Nice To Haves

• Experience creating or updating procedural material.
• Extensive knowledge and understanding of products and services applicable to the assigned area.
• Advanced knowledge of productivity and accuracy standards of the assigned area.
• In-depth knowledge of computer systems used in the assigned area.
• Effective verbal and written communication skills.
• Proficient computer navigation skills using a variety of software packages, including Microsoft Office applications.
• Bachelor’s degree preferred.

Responsibilities

• Create, update, and recertify procedures for products that may include PCS credit cards, deposits, prepaid products, and loans.
• Support projects from the ground up by learning new processes, identifying procedural needs, and developing guidance for work without an established process.
• Collaborate and engage with leadership and compliance partners.
• Enhance processes through creative thinking and problem-solving.
• Manage several projects simultaneously while meeting specific deadlines.
• Provide information to assist with employee feedback and training.
• Ensure proper application of and compliance with internal and regulatory standards, guidelines, and procedures.

Benefits

• Medical, dental, and vision healthcare.
• Basic term and optional term life insurance.
• Short-term and long-term disability insurance.
• Pregnancy disability and parental leave.
• 401(k) and employer-funded retirement plan.
• Paid vacation, from two to five weeks depending on salary grade and tenure.
• Up to 11 paid holiday opportunities.
• Adoption assistance.
• Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
• Incentive and recognition programs.
• Equity stock purchase.
• Pension.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED