Fraud Investigator I

Woodforest National Bank • The Woodlands, TX

14d

About The Position

The Fraud Investigator I reviews and compiles evidence to substantiate allegations of customer fraud against the Bank and conducts individual investigations into forgery claims. The role helps mitigate forgery losses and recover large-dollar losses by filing criminal charges when applicable. It also involves investigating account activity and negative balances, communicating with account holders, and supporting law enforcement in investigations and prosecutions.

Requirements

• At least 2 years of applicable financial, risk management, or fraud detection/investigation experience.
• High School Diploma or equivalent.
• Working knowledge of banking operations, fraud review, and regulations related to overdrawn funds and general risk management.
• Proficiency with Microsoft Office, including Excel, Word, Outlook, and SharePoint, and ability to navigate financial software applications such as Mozart, TellerPlus, and Evision.
• Strong organizational and time-management skills, with the ability to multitask, maintain accuracy, and meet deadlines in a fast-paced, high-volume environment.
• Strong written and verbal communication skills, including the ability to interact with organizational staff, law enforcement, legal counsel, and agency officials, and to create and summarize detailed written reports.
• Strong interpersonal, listening, and interviewing skills, including the ability to address sensitive topics with professionalism, confidentiality, diplomacy, and tact.
• Customer-service orientation and analytical, decision-making, and problem-solving skills.
• Ability to work independently while supporting a team environment.
• Sound business judgment in applying policies, procedures, and guidelines.
• Strong attention to detail and concern for data accuracy, with the ability to objectively identify, assess, resolve, and mitigate risk.
• Basic accounting skills, including account allocation and balancing.

Nice To Haves

• Bachelor’s Degree.

Responsibilities

• Review preliminary documents and account activity to determine reasons for negative balances.
• Review preliminary documents for forgery claims using online and system research.
• Build cases to substantiate allegations of fraudulent activity by requesting and compiling witness statements and evidence from employees and customers involved in transactions that resulted in a potential loss.
• Contact account holders and issue demand letters in an attempt to recover overdrawn funds, when applicable.
• File criminal charges against customers who defraud the Bank.
• Support law enforcement by supplying information and coordinating witnesses relevant to investigations and prosecutions of criminal charges.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED