Fraud Investigator

Vervent•Sioux Falls, SD

About The Position

The Fraud Investigator conducts end-to-end investigations of confirmed, suspected, and attempted fraud affecting Vervent-supported B2B credit card programs. The role analyzes fraud activity, determines risk exposure, recommends loss-prevention actions, and communicates findings to internal stakeholders and clients. The investigator also contributes to process improvements, reporting, audits, quality reviews, and fraud-prevention initiatives. The ideal candidate has experience leading complex card-fraud investigations, preparing SAR reports, communicating with clients, coordinating with internal partners, and using fraud platforms and Excel to analyze transaction and account data, identify linked fraud patterns, and find control gaps. The work is intellectual in nature and involves prolonged periods of sitting and standing, use of standard office equipment, and occasional lifting of items weighing up to 35 lbs. Vervent describes itself as a fintech company supporting industry-leading partners with strategic services and technology. The company has 1,500 employees and is privately owned by Stone Point Capital, Vervent Management, and other passive investors. The salary range is $53,250–$71,000 per year.

Requirements

At least 3 years of experience in fraud investigations, fraud operations, loss prevention, financial crimes, or risk operations.
Experience in banking, fintech, payments, credit card servicing, or financial services.
Experience conducting end-to-end fraud investigations and documenting findings.
Strong understanding of fraud trends, transaction analysis, and loss-prevention practices.
Strong knowledge of SAR requirements.
Experience with fraud detection, case management, and card-servicing systems.
Advanced Microsoft Excel skills.
Strong analytical, communication, and problem-solving skills.
Ability to manage multiple investigations simultaneously while maintaining accuracy and confidentiality.
Strong written and verbal communication skills.
Strong analytical and investigative mindset.

Nice To Haves

Bachelor's degree preferred, or equivalent experience.
Experience with fraud detection, case management, and card-servicing platforms such as Feedzai, CoreCard, Fiserv, DefenseEdge, First Track, or similar systems.

Responsibilities

Investigate confirmed, suspected, and attempted fraud affecting commercial credit card programs.
Review fraud alerts, referrals, transaction activity, account histories, and supporting documentation.
Determine fraud typologies, assess financial exposure, and recommend appropriate actions.
Maintain complete, accurate, and audit-ready case documentation.
Escalate high-risk cases, emerging trends, and control gaps.
Communicate findings and recommendations to internal stakeholders and external clients.
Analyze fraud trends and identify opportunities to reduce risk and improve controls.
Prepare investigation summaries and clearly communicate findings to stakeholders.
Contribute to improvements in investigation procedures, controls, reporting, and documentation.
Support audits, quality reviews, and corrective-action initiatives.