Fraud Investigator

Vervent Inc•Sioux Falls, SD

7d•$53,250 - $71,000

About The Position

The Fraud Investigator conducts end-to-end investigations of confirmed, suspected, and attempted fraud affecting Vervent-supported B2B credit card programs. The role analyzes fraud activity, assesses risk exposure, recommends loss-prevention actions, and communicates findings to internal stakeholders and clients. The investigator also contributes to process improvements, reporting, and fraud-prevention initiatives. The ideal candidate has complex fraud investigation and SAR reporting experience, can present findings and manage escalations with clients and internal partners, and is proficient in analyzing transaction and account data using fraud platforms and Excel. The position is associated with Vervent, a fintech company supporting partners with strategic services and technology. The company describes onsite and hybrid office options.

Requirements

At least 3 years of experience in fraud investigations, fraud operations, loss prevention, financial crimes, or risk operations.
Experience in banking, fintech, payments, credit card servicing, or financial services.
Experience conducting end-to-end fraud investigations and documenting findings.
Strong understanding of fraud trends, transaction analysis, and loss-prevention practices.
Strong knowledge of SAR requirements.
Experience with fraud detection, case management, and card servicing systems.
Strong analytical, communication, and problem-solving skills.
Advanced Microsoft Excel skills.
Ability to manage multiple investigations simultaneously while maintaining accuracy and confidentiality.
Strong written and verbal communication skills.
Strong analytical and investigative mindset.
Experience with fraud detection, case management, and card servicing platforms such as Feedzai, CoreCard, Fiserv, DefenseEdge, First Track, or similar systems.

Nice To Haves

Bachelor's degree or equivalent experience is preferred.

Responsibilities

Investigate confirmed, suspected, and attempted fraud impacting commercial credit card programs.
Review fraud alerts, referrals, transaction activity, account history, and supporting documentation.
Determine fraud typologies, assess financial exposure, and recommend appropriate actions.
Maintain complete, accurate, and audit-ready case documentation.
Escalate high-risk cases, emerging trends, and control gaps.
Communicate findings and recommendations to internal stakeholders and external clients.
Analyze fraud trends and identify opportunities to reduce risk and improve controls.
Prepare investigation summaries and clearly communicate findings to stakeholders.
Contribute to improving investigation procedures, controls, reporting, and documentation.
Support audits, quality reviews, and corrective action initiatives.