Fraud Investigator
About The Position
The Fraud Investigator protects Nymbus clients’ financial assets, operational integrity, and reputation by leading investigations into complex, high-impact fraud cases across payment channels and products. The role identifies suspicious patterns and anomalies through transactional data, case alerts, and referrals from internal and external sources; connects activity across channels and clients; and determines the root causes of fraud. The Investigator works with clients to share findings, recommend risk-mitigation measures, and resolve escalated cases, while preparing reports, tracking trends, and recommending process improvements. The role partners with internal operations teams, client contacts, and third-party fraud detection platforms to resolve cases efficiently and in compliance with regulatory standards. It also maintains investigative procedures, mentors Fraud Analysts, and contributes to enterprise-wide fraud-prevention strategies. The position is remote-first and is based in the United States.
Requirements
- At least 5 years of experience in fraud investigation or advanced fraud analysis.
- Proven track record managing complex investigations from initiation to resolution.
- Strong understanding of fraud detection tools and platforms, such as Verafin and DataVisor, and ability to use multiple systems for analysis.
- Expertise in identifying patterns, connecting data points, and recognizing emerging fraud trends.
- Strong understanding of banking operations, payment systems, and relevant regulations.
- Exceptional written and verbal communication skills, including preparing and delivering investigation reports to diverse audiences.
- Strong analytical, research, and problem-solving skills, with attention to detail.
- Ability to work independently on complex assignments and collaborate effectively with cross-functional teams.
- Proficiency in Microsoft Office and Google applications, with strong Excel and data-analysis skills.
- Comfort navigating multiple systems and applications in a fast-paced, deadline-driven environment.
- Self-motivation, initiative, personal accountability, proactive communication, and responsiveness in a remote environment.
- Legally authorized to work in the country where the position is based; this role is currently based in the United States.
Nice To Haves
- Associate degree in Business, Criminal Justice, Finance, or a related field.
- Fraud certification such as CFE, CFCI, or equivalent.
- Experience in a financial institution or fintech environment.
Responsibilities
- Lead end-to-end investigations into complex and high-impact fraud cases, ensuring timely and thorough resolution.
- Analyze transactional data across multiple sources to identify patterns, trends, and emerging fraud typologies.
- Develop and maintain detailed fraud reports for clients, highlighting findings, trends, and recommended actions.
- Collaborate with internal operational and support teams to ensure accurate documentation, escalation, and resolution of fraud incidents.
- Provide clients with investigative updates, final case reports, and recommended preventive measures.
- Conduct in-depth reviews of customer claims involving debit cards, credit cards, ACH, P2P, bill payments, and other payment channels, focusing on complex and recurring cases.
- Identify gaps and recommend procedural enhancements to strengthen fraud prevention measures.
- Draft, update, and maintain fraud investigation procedures and best-practices documentation.
- Serve as a subject matter expert for escalated fraud inquiries from Fraud Analysts and other team members.
- Track and report investigation metrics for client review.
- Stay current on industry fraud trends, regulatory changes, and compliance requirements.
- Train and mentor Fraud Analysts on investigative techniques and case handling.
- Perform other duties as assigned.
Benefits
- Annual cash bonus and equity eligibility, if applicable.
- Remote work environment.
- Health, dental, and vision insurance, including HSA/FSA/DCA.
- 401(k) plan.
- Flexible time off and company holidays.
- Additional paid volunteer day.
- Supplemental insurance programs, including voluntary life, accident, critical illness, and pet insurance.
- Employee Assistance Programs (EAP).
- Wellness programs.
- Growth and development programs.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
