Fraud Investigator

State of Maryland • Baltimore City, MD

1d • Hybrid

About The Position

The Maryland Department of Labor, Division of Unemployment Insurance, is hiring for a full-time, permanent merit position focused on promoting and maintaining the integrity of the Unemployment Insurance program. The role helps prevent, detect, investigate, establish, recover, and prosecute unemployment insurance overpayments made to claimants. The recruitment may fill current and future vacancies, and an eligible candidate list will be maintained for at least one year. The position is based in Baltimore City and may be eligible for up to two days of hybrid telework per week after successful completion of training and satisfaction of agency telework requirements.

Employees explain and interpret unemployment insurance laws to employers, claimants, and the public; review claims, claim histories, and documents to identify fraud or improper payments; collect and record employment and earnings information; assist with overpayment billing inquiries; and correct 1099-G forms. Personnel in this classification have access to federal tax information and must pass state and FBI criminal background checks. Candidates are also checked for unpaid unemployment insurance overpayment or fraud debts to the Division.

Requirements

• Four years of experience in a public or private agency rendering services and/or determining eligibility for a human services program or other programs; a bachelor's degree from an accredited college or university may substitute for the required experience.
• At least one year of experience applying federal and/or state unemployment insurance laws, regulations, policies, or procedures in administering an unemployment insurance program, or establishing or determining eligibility for benefits or services in a public or private program.
• Must undergo state and FBI criminal background checks because the position has access to federal tax information.
• Candidates are subject to a Division of Unemployment Insurance background check for monies owed due to unemployment insurance overpayment or fraud.

Nice To Haves

• Experience using standard office equipment, including photocopiers, calculators, personal computers, and printers.
• Experience learning and applying computer applications and systems, including Microsoft Office Suite (Word, Excel, and PowerPoint).
• Experience verifying identification documents such as driver’s licenses, Social Security cards, or passports.
• Experience applying state unemployment insurance laws, rules, and regulations and making determinations.

Responsibilities

• Explain and interpret unemployment insurance laws to employers, claimants, and the public by phone, email, and in person.
• Evaluate and review POI documents for fraud.
• Review claim histories to identify unemployment insurance fraud and help ensure prompt and accurate benefit payments.
• Review information from claimants and employers to ensure the correct employers are associated with unemployment claims.
• Obtain and record earnings and employment information.
• Evaluate unemployment insurance claims to detect improper payments and fraud.
• Examine claim histories to ensure prompt and accurate payment of benefits.
• Assist with billing inquiries resulting from overpayments.
• Generate 1099-G corrections.

Benefits

• Flexible hours and hybrid teleworking.
• 12–13 paid holidays per year.
• Paid annual, sick, personal, and compensatory leave.
• State pension defined-benefit plan.
• Tax-deferred supplemental retirement savings plans, including 401(k) and 457 plans.
• Comprehensive subsidized health, dental, and prescription plans, with little to no deductibles, free generic prescriptions, and free preventive health services.
• Flexible Spending Account plans for health care and daycare.
• State Employees Credit Union.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level