Fraud Investigator

Nebraska Furniture Mart•Cedar Park, TX

6d•$57,565 - $71,381

About The Position

At Nebraska Furniture Mart (NFM), the Fraud Investigator protects corporate assets by minimizing accounts receivable losses through prevention, detection, investigation, and prosecution of fraudulent activities and chargebacks. The role investigates internal and external fraud or theft, analyzes evidence, prepares reports, and works with NFM loss prevention, law enforcement, and government agencies. It may include off-site surveillance and court testimony.

Requirements

Bachelor’s degree in criminal justice, a related field, or equivalent experience.
3–5 years of retail investigations, law enforcement, or related experience.
1–2 years of skip tracing and online investigations experience.
1–2 years of interview and interrogation experience.
Ability to solve complex problems and make sound decisions in high-pressure situations.
Knowledge of federal laws, state statutes, and local ordinances pertaining to fraud, cybercrimes, bad checks, repossessions, theft, and skip tracing individuals.
Satisfactorily complete NFM Response to Resistance and First Responder training courses within 90 days of employment.
Valid driver’s license and an acceptable driving record.
Ability to work night, weekend, and/or early morning hours based on business needs.
Pre-employment screening includes a criminal background check.

Responsibilities

Conduct interviews and prepare written statements regarding internal and external fraud or theft.
Investigate suspected or confirmed fraudulent activity against NFM in conjunction with loss prevention and follow apprehension procedures.
Analyze evidence, including surveillance video and transaction receipts, and prepare investigation reports for prosecution.
Perform off-site surveillance on suspected criminals connected to NFM incidents or offenses and testify in court cases involving legal action brought by NFM.
Work with law enforcement and government agencies on theft or criminal investigations and gather information about related criminal activity that may affect NFM.

Benefits

Same-day pay with on-demand access to earned pay.
Competitive pay with annual increases up to 7%.
Health, dental, vision, and life insurance.
Short- and long-term disability coverage.
Paid holidays upon hire and paid time off after 90 days.
Staff discount on merchandise.
Virtual and in-person career development opportunities.
Paid community volunteer opportunities.
Tuition reimbursement.
NFM 401(k) retirement plan, with company match eligibility after one year and Berkshire Stock as an investment option.