Franchise Support Director

GREASE MONKEY INTERNATIONAL•Greenwood Village, CO

6d•$95,000 - $110,000

About The Position

The Franchise Support Director reports to the Director of Franchise Operations and supports a portfolio of 30–50 FullSpeed Automotive franchised locations, including Grease Monkey and SpeeDee Oil Change & Auto Service centers. The role provides operational coaching, training, and strategic support to franchise owners to strengthen execution, improve financial performance, enhance the customer experience, and identify sustainable growth opportunities. The position must be based in Illinois, Indiana, Nebraska, Oklahoma, or Louisiana and requires travel up to 75%.

Requirements

High school diploma or equivalent.
At least 5 years of progressive experience supporting franchise networks or leading multi-unit operations, preferably in a service-based franchise system.
Experience as a Franchise Business Consultant or as a multi-unit operations leader managing multiple territories across multiple states.
Demonstrated commercial acumen and commitment to customer service.
Strong written, verbal, listening, interpersonal, and negotiation skills, including the ability to influence franchise owners and operators to adopt recommended strategies.
Strong problem-solving skills, including the ability to interpret data, identify opportunities, and develop business strategies.
Self-starter who proactively identifies solutions and overcomes barriers.
Excellent organizational skills and attention to detail, with the ability to manage competing priorities across a large portfolio.
Proficiency in MS Office Suite.
Ability and willingness to travel up to 75%, including air travel.
Ability to remain stationary while working at a computer and communicating by phone, video conference, and email, and to move throughout workplaces and centers during visits, with or without reasonable accommodations.

Nice To Haves

Bachelor’s degree in Business Administration, Operations Management, Finance, or a related field.
Bilingual capabilities.

Responsibilities

Serve as the primary point of contact for assigned franchise owners, providing operational coaching and strategic guidance.
Communicate frequently with franchisees by phone, email, text, and in person; conduct onsite visits two to four times per year.
Partner with Marketing, Training, Legal, and Leadership to provide franchisees with operational resources and support.
Work with Legal to resolve company conflicts involving key accounts or franchise owners.
Ensure franchisees follow Grease Monkey and SpeeDee operating systems and the policies, procedures, and programs in the Franchise Agreement and Operations Manual.
Conduct onsite reviews and coach across sales, revenue, service, culture, and operational execution.
Conduct compliance evaluations using Store Consultation Reports and Business Builder Review forms.
Monitor business activities, provide proactive solutions to operational challenges, and address potential conflicts before they escalate.
Develop actionable business plans with franchise owners focused on revenue growth, customer acquisition, operational efficiency, and margin improvement.
Review franchisee financial performance, including revenue trends, labor, expenses, and profitability, to identify improvement opportunities.
Track portfolio key performance indicators and help franchisees implement practices that improve customer satisfaction, retention, and financial results.
Communicate portfolio performance, measure progress against goals, and adjust strategic plans as needed.
Develop strategies to grow revenue, strengthen sales, service, and associate cultures, and improve service delivery and quality.
Identify new-store growth opportunities with existing franchisees and potential independent conversion candidates.
Maintain awareness of real estate opportunities in assigned markets.
Develop and lead strategies that strengthen FullSpeed Automotive’s brand value proposition and support franchise-community growth.
Travel to franchise locations across assigned markets, including by air; occasional evening and weekend work may be required.